GrowthHero Affiliate Marketing

Hi there,

Thank you for sharing your feedback, and we’re very sorry for the frustration this issue has caused.

We understand how concerning it is when orders don’t appear as expected. Our team has been actively investigating this since your initial report. Although we hadn’t reached out over the last few days, it’s because we were still working on the underlying fix and didn’t want to provide incomplete updates. We appreciate your patience during this time.

As of today, our developers have released a fix that restores all missing orders. The issue originated from an external change within Shopify’s system, which temporarily disrupted tracking on our end. Everything should now be back to normal, and your account should reflect the restored data.

We’re committed to improving both our communication and our product to prevent experiences like this in the future. If you notice anything still not working as expected, please reach out — we’re here to help.

Karolina - Customer Happiness Specialist

Hi there,
We’re sorry to hear that your experience with GrowthHero hasn’t met your expectations, and we appreciate you taking the time to share your feedback.

To clarify, we’ve never offered phone support, so nothing was intentionally hidden — our small support team assists users across multiple time zones through the channels we currently provide, which is via email and calls you can book.

Regarding the sales-tracking issue, we sincerely apologize for the inconvenience this caused. We notified all users on November 4th via in-app message that missing orders would be fully restored by November 6th, and tracking is now back to normal. We’ve reviewed your account several times and shared screenshots confirming that all affected orders were successfully reinstated.

We truly value your feedback, and we’ll be taking your comments into account as we continue improving both our product and our support experience.

Karolina - Customer Happiness Specialist