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AI-powered returns, shipping protection & post-purchase automation
Transform your post-purchase experience with Guide. Our AI-powered platform makes returns and exchanges effortless, protects shipments from loss, damage, and theft, and turns approved replacements into full-retail reorders. Integrate quickly with your store and ERP, automate workflows, and give shoppers a seamless branded experience. Guide uses AI across returns, protection, claims, and fraud intelligence to reduce costs, protect revenue, and drive customer loyalty.
- Launch AI-powered returns & exchanges with seamless store and ERP integrations
- Protect shipments from loss, damage & theft with full-service protection
- Use AI to automate returns, claims, routing, and post-purchase workflows
- Turn approved replacement claims into full-retail reorders through your store
- Detect repeat claims and protect revenue with AI-powered fraud intelligence
Indeholder tekst, der ikke er oversat
Sprog
Engelsk
Denne app er ikke oversat til Dansk
Fungerer sammen med
- Betaling
- Kundekonti
- NetSuite
- ReBuy
- Recharge, Skio Subscriptions
- TapCart, Shop Pay
- TikTok Shop
- Zendesk, Gorgias, Klaviyo
Kategorier
Dækningstype
Tilmeldingsoplevelse
Administration af reklamationer
Returneringsmuligheder
Returbehandling
- Automatiske godkendelser
- Returneringsportal
- Tilpassede politikker
- Ikke-returnerbare varer
- Returneringsfrister
- Årsager til returnering
- Flere sprog
- Fragtlabels
- Returneringssporing
- SMS-notifikationer
- Mailnotifikationer
- Tilpasset branding
- Refusionshåndtering
- Lageropdateringer
- Kundeblokeringslister
- Analyser
Priser
Vælg det abonnement, der passer bedst til din virksomhed.
Free
Gratis at installere
Customers pay for Guide when they add it at checkout. Charges are collected by the merchant and passed through to Guide.
Indeholder tekst, der ikke er oversat
Alle gebyrer faktureres i USD. Se alle prismuligheder
Anmeldelser (56)
Guide Purchase Protection has been a great partner for our business. Our customers really appreciate having the option for added protection on their purchases, and it’s been a win-win for both our customers and our team.
The claims process is straightforward and easy to navigate, which helps create a better overall customer experience. From an operational standpoint, the Guide team has also been extremely responsive. Any backend or coding-related issues we’ve encountered have been addressed quickly and efficiently.
Overall, Guide has been easy to work with, responsive when we need support, and a valuable addition to our Shopify store. We’ve been very happy with both the service and the partnership.
Guide has been a genuine lifesaver for us as a small business that ships a lot. USPS never honors their claims and makes the process very complicated for the recipient which we of course dont want. We rely on return customers. Guide is prompt, kind, efficient and FAST. I hope they never change or get bought out. I reccommend them to all my small biz friends.
We were using another package protection app that turned into a billing nightmare for us - we were seeing hundreds of charges for .98 - 1.29 going back two years. They couldn't explain the charges but kept charging us. We switched to Guide and it's been smooth sailing since. Switching over was easy and well-managed. No billing nightmares, no unexpected charges.
For our customers, the claim process is straightforward and settled quickly.
Thank you Guide!
Support
App-support leveres af Guide Inc.
Ressourcer
Denne udvikler tilbyder ikke direkte support på Dansk.
Lanceret
14. oktober 2020
Dataadgang
Denne app skal have adgang til følgende data for at kunne fungere i din butik. Se hvorfor i udviklerens politik om beskyttelse af persondata .
Se kundedata:
Følsomme data, enheds- og aktivitetsdata
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Følsomme data
Navn, mailadresse, telefonnummer, fysisk adresse
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Enheds- og aktivitetsdata
Geolokation, IP-adresse, browser og operativsystem
Se data om medarbejdere og bidragydere:
Butiksejer, blogbidragydere
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Butiksejer
Navn, mailadresse, telefonnummer, fysisk adresse
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Blogbidragydere
Mailadresse, IP-adresse, browser og operativsystem
Se og rediger butiksdata:
Kunder, produkter, ordrer, rabatter, Webshop, andre data
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Se kunder
Kundedata
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Rediger produkter
Lagerbeholdning, produkter, kollektioner
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Rediger ordrer
Tildelt klargøring, ordreklargøringer, klargøring, der administreres af shopejer, ordreredigeringer, al ordrehistorik, returneringer, forsendelsesoplysninger, tredjepartsklargøring, ordrekladder
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Rediger rabatter
Rabatkoder og kampagner
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Rediger Webshop
Sider i webshop, scripttags til webshop, tema
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Rediger andre data
Lokationer, Indstillinger for Shopify Markets, Navigation i webshop, prisregler, udgivelser af produkter på salgskanaler
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