Guide Protection + Returns
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AI-powered returns, shipping protection & post-purchase automation
Transform your post-purchase experience with Guide. Our AI-powered platform makes returns and exchanges effortless, protects shipments from loss, damage, and theft, and turns approved replacements into full-retail reorders. Integrate quickly with your store and ERP, automate workflows, and give shoppers a seamless branded experience. Guide uses AI across returns, protection, claims, and fraud intelligence to reduce costs, protect revenue, and drive customer loyalty.
- Launch AI-powered returns & exchanges with seamless store and ERP integrations
- Protect shipments from loss, damage & theft with full-service protection
- Use AI to automate returns, claims, routing, and post-purchase workflows
- Turn approved replacement claims into full-retail reorders through your store
- Detect repeat claims and protect revenue with AI-powered fraud intelligence
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Talen
Engels
Deze app is niet vertaald in het Nederlands
Werkt met
- Checkout
- Klantaccounts
- NetSuite
- ReBuy
- Recharge, Skio Subscriptions
- TapCart, Shop Pay
- TikTok Shop
- Zendesk, Gorgias, Klaviyo
Categorieën
Dekkingstype
Aanmeldingservaring
Retouropties
Retourbeheer
Prijs
Kies het abonnement dat het beste bij je bedrijf past.
Free
Gratis te installeren
Customers pay for Guide when they add it at checkout. Charges are collected by the merchant and passed through to Guide.
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Alle betalingen worden in USD gefactureerd. Alle prijsopties
Recensies (56)
Guide Purchase Protection has been a great partner for our business. Our customers really appreciate having the option for added protection on their purchases, and it’s been a win-win for both our customers and our team.
The claims process is straightforward and easy to navigate, which helps create a better overall customer experience. From an operational standpoint, the Guide team has also been extremely responsive. Any backend or coding-related issues we’ve encountered have been addressed quickly and efficiently.
Overall, Guide has been easy to work with, responsive when we need support, and a valuable addition to our Shopify store. We’ve been very happy with both the service and the partnership.
Guide has been a genuine lifesaver for us as a small business that ships a lot. USPS never honors their claims and makes the process very complicated for the recipient which we of course dont want. We rely on return customers. Guide is prompt, kind, efficient and FAST. I hope they never change or get bought out. I reccommend them to all my small biz friends.
We were using another package protection app that turned into a billing nightmare for us - we were seeing hundreds of charges for .98 - 1.29 going back two years. They couldn't explain the charges but kept charging us. We switched to Guide and it's been smooth sailing since. Switching over was easy and well-managed. No billing nightmares, no unexpected charges.
For our customers, the claim process is straightforward and settled quickly.
Thank you Guide!
Ondersteuning
App-ondersteuning wordt verzorgd door Guide Inc.
Hulpbronnen
Deze ontwikkelaar biedt geen directe ondersteuning in het Nederlands.
Geïntroduceerd
14 oktober 2020
Toegang tot gegevens
Deze app heeft toegang nodig tot de volgende gegevens om goed te kunnen werken in je winkel. Ontdek waarom in het privacybeleid van de ontwikkelaar .
Klantgegevens bekijken:
Gevoelige gegevens, apparaat- en activiteitsgegevens
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Gevoelige gegevens
Naam, e-mailadres, telefoonnummer, fysiek adres
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Apparaat- en activiteitsgegevens
Geolocatie, IP-adres, browser en besturingssysteem
Gegevens van medewerkers en bijdragers bekijken:
Winkeleigenaar, blogbijdragers
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Winkeleigenaar
Naam, e-mailadres, telefoonnummer, fysiek adres
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Blogbijdragers
E-mailadres, IP-adres, browser en besturingssysteem
Winkelgegevens bekijken en bewerken:
Klanten, producten, bestellingen, kortingen, Webshop, andere gegevens
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Klanten bekijken
Klantgegevens
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Producten bewerken
Voorraad, producten, collecties
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Bestellingen bewerken
Toegewezen fulfilment, orderfulfilments, fulfilment beheerd door merchant, bestellingbewerkingen, volledige bestelgeschiedenis, retouren, verzendgegevens, fulfilment door externe partij, conceptbestellingen
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Kortingen bewerken
Kortingscodes en promoties
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Webshop bewerken
Webshoppagina's, script-tags voor webshop, thema
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Andere gegevens bewerken
Locaties, Shopify Markets-instellingen, Navigatie van webshop, prijsregels, publicaties van producten op verkoopkanalen
Uitgelicht in
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