GV: Gift Card & Store Credit
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super nice and smooth, easy to use
The basic function of the app was fine but they suddenly blocked my access with a discount offer that I had to select to proceed. I was on the free tier before. I paid to get my customer information and leave. I hope I can get a refund for the 20 minutes of premium I used.
The app also has this pop-up that you can't exit inviting you to 'Read more' or 'Skip' (or something like this). Both options take you to the same place, and it occurs multiple times in a single session.
Hi Wood & Winds Store Admin,
This is Sunny from the GV Gift Card Team. First of all, I sincerely apologize for any inconvenience caused.
We’d like to inform you that our pricing structure has recently been updated. The Free plan is now intended for small and new stores, while growing stores are required to upgrade to the Premium plan to continue using the app and accessing all features.
This update allows us to continue providing stable performance, ongoing feature improvements, and dedicated support for active merchants like you.
As discussed through our support chat, I hope my explanation has helped clarify your concerns. Please feel free to reach out anytime if you have any further questions or need assistance with the upgrade process. I’ll be more than happy to help.
Thank you for your understanding and support.
Best regards,
Sunny
GV Gift Card Team
Have used this app for over a year and out of no where, no warning blocked my access to the app and changed the pricing from Free to $15/month. I would have to sign up to pay to further access the app. Not worth it for my company. My access to the app was cut off on or before the day they sent me an email about the pricing change. They claim they send it ahead of time but I have no emails from them before that exact day. Terrible way for them to handle this. $15/month is was too high for a gift card app.
Hi Bling Galleria store admin,
This is Sunny from the GV Gift Card Team. First of all, I sincerely apologize for any inconvenience caused.
We’d like to inform you that our pricing structure has recently been updated. The Free plan is now intended for small and new stores, while growing stores are required to upgrade to the Premium plan to continue using the app and accessing all features.
This update was implemented to better align our pricing with Shopify’s merchant plans and to ensure that we can continue providing stable performance, ongoing feature improvements, and dedicated support for active stores. Our goal is to maintain the quality and reliability of the service while supporting merchants as they scale their businesses.
Please rest assured that we communicated this change transparently in advance. An email notification regarding the pricing update was sent to merchants prior to the release so they could review the changes and prepare accordingly.
To continue using the app and access all features, kindly proceed with selecting the Premium plan within the app. Once the plan is activated, you will be able to resume using the app normally.
If you have any questions or need assistance with the setup, please feel free to reach out. I would be more than happy to assist you.
Best regards,
Sunny
GV Support Team
Super top comme application. David du service client a rapidement répondu quand j'avais besoin d'aide. Merci beaucoup
Instalé esta app hace ya un tiempo. En su momento era gratuita (como se indica), pero de un tiempo a esta parte no se puede utilizar salvo que accedas al plan de pago.
Hi Hoyo 7 store admin,
This is Sunny from the GV Gift Card Team. First of all, I sincerely apologize for any inconvenience caused.
We’d like to inform you that our pricing structure has recently been updated. The Free plan is now only available for small and new stores, while stores on growing are required to upgrade to the Premium plan to continue using the app.
This change helps us continue providing stable performance, new feature improvements, and dedicated support for active merchants. We also shared this update in advance via email notification before the change was applied.
To continue using the app without interruption, please select the Premium plan within the app. Once activated, all features will be available again immediately.
Please rest assured that we communicated this change transparently in advance. An email notification regarding the pricing update was sent to merchants prior to the release so they could review the changes and prepare accordingly.
I hope it's clear and helpful for your concern.
Best regards,
Sunny
GV Support Team
I have started using the Free option and it works in a wonderful manner. 1 glitch was seen but that was solved in a short duration by Galvos and his team. Please use this for Gift Cards for sure.
Perfetta per ciò di cui avevo bisogno, super assistenza clienti. Consiglierei solo di aggiungere qualche funzione in piu di personalizzazione delle e-mail e la possibilità di inviare e-mail tramite il proprio dominio ma, a perte questo, app fantastica!
This app is awful. We have tons of orders where the app just did not assign a code. We also found that the app did not send out the emails with the code. Their support is crap. They don't have any answers, they did not send out the gift codes to the recipients even though I have requested that 3 times now. Customers are very upset. This is taking a huge amount of my time to find and send out gift codes to upset customers. The app was supposed to do that, and when we found out that they did not, we requested that they send out the codes to all recipients. They have not done that yet....
Hi Andrew,
Once again, we sincerely apologize for the issue you’ve experienced with our app and the inconvenience caused during such an important time for your business. Unfortunately, an unexpected bug during the holiday season led to the problems you encountered with the code assignments and email notifications.
We also regret that our response time was slower than usual, as our resources were stretched thin during the busy period. Please rest assured that we take your feedback seriously and view this as a valuable lesson to further improve both our app and our support processes, and ensure they don’t happen again.
We deeply appreciate your patience and understanding, and we hope to regain your trust moving forward.
Sincerely,
GV Team
The App seems pretty good. However, there are a few things not working and no one is responding to the tickets I created over 2 days ago.
CAN ANYONE HELP? TICKET NUMBER 1389, 1388, 1384 AND 1383.
If we can't get support very soon, we will need to look elsewhere I am afraid.
Hi there,
We wanted to let you know that we’ve already replied to your tickets via email and are awaiting your response. If you haven’t seen our replies, they might be in your spam or junk folder. Please check, and don’t hesitate to reach out again if you need further assistance.
Best regards,
GV Team
The GV Gift Card app has been working great, and the Govalos Support team provided daily updates and responses while troubleshooting a minor issue (which ended up being a missed setting in Shopify, not the GV Gift Card app).
The free-trial period helped us work through setup and realize that we needed to upgrade to Premium to customize the gift cards and buyer experiences. We haven't tried other gift card apps, because we haven't needed another gift card app. Thanks!
