GV: Gift Card & Store Credit

Dear Sans-Sandbox store admin,
This is Sunny from the GV Gift Card Team. First of all, I sincerely apologize for any inconvenience caused.

First, regarding pricing: our app does offer both a Free Plan and Paid Plans. The Free Plan is available at no cost and allows merchants to use core features, including the ability to issue store credit to customers. The paid plan is entirely optional and intended for merchants who require advanced features and higher usage limits. At no point is payment required to install or test the app.

Second, concerning store credit:
On the Free Plan, merchants can absolutely issue store credit to their customers. If this option was not visible during your initial setup, it is very likely due to the app not being fully configured. We would be happy to guide you step by step to ensure this feature is enabled correctly.

Third, about app reviews:
We take this matter very seriously. All reviews for our app are submitted by real merchants through Shopify’s official review system, in full compliance with Shopify’s policies. We do not, and will not, submit fake reviews. Shopify strictly monitors review authenticity, and any violation would result in immediate action by their platform.

It appears that the app may not have been fully set up during your first installation. To resolve this quickly, we kindly ask if you would be willing to reinstall the app and allow our support team to assist you directly. We are confident that with proper setup, the app will function exactly as described.

Our goal is not only transparency, but also your success. We are fully committed to helping you get value from the app and would appreciate the opportunity to address your concerns firsthand.

Please let us know once the app is reinstalled, or if you have any questions. We are ready to assist immediately.

Kind regards,
Sunny
GV Gift Card team

Hi there,

As mentioned in our previous email, please make sure to select an image before clicking "Save", then try again.

We apologize for the inconvenience and appreciate your understanding. We hope you enjoy the best possible gift card experience.

Sincerely,
The GV Team