GV: Gift Card & Store Credit
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The basic function of the app was fine but they suddenly blocked my access with a discount offer that I had to select to proceed. I was on the free tier before. I paid to get my customer information and leave. I hope I can get a refund for the 20 minutes of premium I used.
The app also has this pop-up that you can't exit inviting you to 'Read more' or 'Skip' (or something like this). Both options take you to the same place, and it occurs multiple times in a single session.
Hi Wood & Winds Store Admin,
This is Sunny from the GV Gift Card Team. First of all, I sincerely apologize for any inconvenience caused.
We’d like to inform you that our pricing structure has recently been updated. The Free plan is now intended for small and new stores, while growing stores are required to upgrade to the Premium plan to continue using the app and accessing all features.
This update allows us to continue providing stable performance, ongoing feature improvements, and dedicated support for active merchants like you.
As discussed through our support chat, I hope my explanation has helped clarify your concerns. Please feel free to reach out anytime if you have any further questions or need assistance with the upgrade process. I’ll be more than happy to help.
Thank you for your understanding and support.
Best regards,
Sunny
GV Gift Card Team
