eDesk ‑ AI, Helpdesk & Chat
- التسعير
-
بدءًا من $59/شهريًا. تتوفر فترة تجريبية مجانية.
- التقييم
- 4.7 (32)
- المطور
- xSellco Ltd
معرض الصور المميزة
eDesk - Helpdesk & Customer Support Software
eDesk empowers brands to scale effortlessly with AI-powered customer service designed for eCommerce. Get started in minutes - by seamlessly integrating your Shopify store and 300+ marketplaces/channels, eDesk centralizes all customer conversations into one intelligent inbox. Our AI-powered tools help you resolve queries faster, turn support interactions into sales opportunities, and deliver exceptional customer experiences that drive repeat purchases.
- All customer conversations centralized in one inbox
- 24/7 chatbot for common questions and purchases
- AI-assisted support to boost agent productivity
- Adjust Shopify orders directly within eDesk—no tab switching
- Turn conversations into conversions with eDesk Pre-sales
يحتوي على نص غير مترجم
اللغات
الإنجليزية، الفرنسية، الألمانية، الإسبانية، و الإيطالية
هذا التطبيق غير مترجم إلى اللغة العربية
يعمل مع
- 250+ Integrations
- Amazon
- Klaviyo
- TikTok Shop
الفئات
القنوات
أتمتة مسارات العمل
المراسلة في الوقت الفعلي
الردود الآلية
التسعير
اختر الباقة الأنسب لنشاطك التجاري.
Starter
$59 / شهر
أو $588/سنة ووفّر 17%
الميزات
- 300 tickets/mo
- 1 online store/ marketplace
- Centralized support workspace
- Social messaging
- Live Chat
- Rule-based automations
تجربة مجانية لمدة 14 يوم
Growth
$199 / شهر
أو $2,148/سنة ووفّر 10%
الميزات
- 1000 tickets/mo
- 3 online stores/ marketplaces
- Ticket, agent & channel performance
- Third party collaboration
- Advanced reporting
تجربة مجانية لمدة 14 يوم
Professional
$399 / شهر
أو $4,548/سنة ووفّر 5%
الميزات
- 2000 tickets/mo
- 10 online stores/ marketplaces
- Detailed Reporting Extracts
- Custom Roles & Permissions
- 2FA Access
- Assisted Onboarding
تجربة مجانية لمدة 14 يوم
يحتوي على نص غير مترجم
تُحصّل جميع الرسوم بعملة USD. تُحصّل الرسوم المتكررة والمستندة إلى الاستخدام كل 30 يومًا. عرض جميع خيارات التسعير
المراجعات (32)
It's wonderful to have our Ebay, Amazon and Shopify messages all come into one place. Previously we were using a gmail acount, which was the cheapest way but did not provide for a way to keep track of open and closed messages. From eDesk we can message, cancel orders, assign messages to specific customer service reps and do refunds for all of our marketplaces. My staff was upset when we moved over to eDesk. As the business owner I set it up and our agent complaining started - for a couple of days. Then everyone started to see how much easier customer services becomes with Edesk. There is a learning curve to eDesk but it's well worth the effort. We don't use the eDesk ai auto response but do use templates to answer the same questions, which saves us a ton of time. We've been using eDesk for about 18 months. We also use Shipstation, reason being Shipstation keeps the customer address available. Apparently eDesk has a different privacy agreement with Amazon and cannot show addresses after the items have been shipped. Shipstation (there's a free version) with eDesk is a great one two punch. When we have support questions with edesk we usually get an answer back within a couple of hours. As a business owner, it costs us a minimum of 50 cents a minute to do anything. The time savings with Edesk pays for itself many times over.
Been using eDesk since two years now and it's the best CRM tool I could find out there. Runs stable and has exceptional (human!) support. They helped me with every problem I encountered along the way. Big props for that. Maybe a little pricey, but you get what you pay for. Only concern for me for the last couple of months is that the integrated AI system seems a little weak compared to current models. Wish for an upgrade or even the ability to choose ones own model via API.
Brilliant app and a great support team behind it, as an omni channel business this has been invaluable in consolidating customer service requests from a wide range of channels all with differing setups and profiles. Loads of time and resource saved on sorting and resolving customer issues and the team are always keen to help optimise it's functionality within your business
الدعم
يُقدَّم دعم التطبيق من خلال xSellco Ltd.
الموارد
المطور
تاريخ الإطلاق
12 يوليو 2016
مميز في
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