eDesk ‑ AI, Helpdesk & Chat
- Precios
-
Desde $59 al mes. Prueba gratis disponible.
- Calificación
- 4,7 (32)
- Desarrollador
- xSellco Ltd
Galería de imágenes destacadas
eDesk - Helpdesk & Customer Support Software
eDesk empowers brands to scale effortlessly with AI-powered customer service designed for eCommerce. Get started in minutes - by seamlessly integrating your Shopify store and 300+ marketplaces/channels, eDesk centralizes all customer conversations into one intelligent inbox. Our AI-powered tools help you resolve queries faster, turn support interactions into sales opportunities, and deliver exceptional customer experiences that drive repeat purchases.
- All customer conversations centralized in one inbox
- 24/7 chatbot for common questions and purchases
- AI-assisted support to boost agent productivity
- Adjust Shopify orders directly within eDesk—no tab switching
- Turn conversations into conversions with eDesk Pre-sales
Contiene texto sin traducir
Idiomas
Inglés, Francés, Alemán, Español, y Italiano
Funciona con
- 250+ Integrations
- Amazon
- Klaviyo
- TikTok Shop
Categorías
Canales
Automatización del flujo de trabajo
- Respuesta automática
- Plantillas de respuestas
- Respuestas generadas con IA
- Resúmenes generados con IA
- Venta de tickets
- Bandeja de entrada unificada
- Asignación automática
- Activadores basados en reglas
- Escalada
- Etiquetas
- Detección de correo no deseado
- Seguimiento de pedidos
- Notificaciones de clientes
- Encuestas de comentarios
- Múltiples idiomas
- Múltiples tiendas
- Informes y estadísticas
- Informes
Mensajería en tiempo real
Respuestas automatizadas
Precios
Elige el plan que mejor se adapte a tu negocio.
Starter
$59 al mes
o $588 al año con un ahorro del 17%
Funciones
- 300 tickets/mo
- 1 online store/ marketplace
- Centralized support workspace
- Social messaging
- Live Chat
- Rule-based automations
Prueba gratis de 14 día
Growth
$199 al mes
o $2,148 al año con un ahorro del 10%
Funciones
- 1000 tickets/mo
- 3 online stores/ marketplaces
- Ticket, agent & channel performance
- Third party collaboration
- Advanced reporting
Prueba gratis de 14 día
Professional
$399 al mes
o $4,548 al año con un ahorro del 5%
Funciones
- 2000 tickets/mo
- 10 online stores/ marketplaces
- Detailed Reporting Extracts
- Custom Roles & Permissions
- 2FA Access
- Assisted Onboarding
Prueba gratis de 14 día
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Todos los cargos se facturan en USD. Los cargos recurrentes y por uso se facturan cada 30 días. Ver todas las opciones de precios
Reseñas (32)
It's wonderful to have our Ebay, Amazon and Shopify messages all come into one place. Previously we were using a gmail acount, which was the cheapest way but did not provide for a way to keep track of open and closed messages. From eDesk we can message, cancel orders, assign messages to specific customer service reps and do refunds for all of our marketplaces. My staff was upset when we moved over to eDesk. As the business owner I set it up and our agent complaining started - for a couple of days. Then everyone started to see how much easier customer services becomes with Edesk. There is a learning curve to eDesk but it's well worth the effort. We don't use the eDesk ai auto response but do use templates to answer the same questions, which saves us a ton of time. We've been using eDesk for about 18 months. We also use Shipstation, reason being Shipstation keeps the customer address available. Apparently eDesk has a different privacy agreement with Amazon and cannot show addresses after the items have been shipped. Shipstation (there's a free version) with eDesk is a great one two punch. When we have support questions with edesk we usually get an answer back within a couple of hours. As a business owner, it costs us a minimum of 50 cents a minute to do anything. The time savings with Edesk pays for itself many times over.
Been using eDesk since two years now and it's the best CRM tool I could find out there. Runs stable and has exceptional (human!) support. They helped me with every problem I encountered along the way. Big props for that. Maybe a little pricey, but you get what you pay for. Only concern for me for the last couple of months is that the integrated AI system seems a little weak compared to current models. Wish for an upgrade or even the ability to choose ones own model via API.
Brilliant app and a great support team behind it, as an omni channel business this has been invaluable in consolidating customer service requests from a wide range of channels all with differing setups and profiles. Loads of time and resource saved on sorting and resolving customer issues and the team are always keen to help optimise it's functionality within your business
Soporte técnico
Ayuda para la app ofrecida por xSellco Ltd.
Recursos
Este desarrollador no ofrece soporte técnico directo en Español.
Desarrollador
Fecha de lanzamiento
12 de julio de 2016
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