MX: Helpdesk & Live Chat

Name: MX: Helpdesk & Live Chat
Brand: Mirasvit Ecommerce Solutions
Rating: 4.3 (9 reviews)

Priser: Gratis
Bedømmelse: 4,3 (9)
Udvikler: Mirasvit Ecommerce Solutions

Installér

Se demobutik

Stay organized. Reply faster. Keep customers happy.

Alt i én-indbakke til mail, live chat og beskeder på sociale medier med automatiserede arbejdsgange for support.

Saml al kundesupport i én indbakke. Administrer mails, live chat samt beskeder fra Facebook, Instagram og WhatsApp samlet, og omdan dem til sporbare helpdesk-sager. Registrer Shopify-ordreoplysninger på forhånd, og se ordrenummer, dato og totalbeløb direkte i sagerne. Spar tid med AI-drevne forslag til svar og færdige skabeloner. Hold styr på det hele med betjeningspaneler.

Saml alle kundebeskeder i én indbakke, og gå aldrig glip af en sag
Hold styr på arbejdet ved at oprette tilpassede sagsstatusser og regler for arbejdsgange.
Engager besøgende med live chat, og se sagshistorikken for at løse problemer hurtigt.
Se Shopify-ordreoplysninger direkte i sagerne (nummer, dato, totalbeløb)
Få AI-drevne forslag til hurtigere og smartere svar

Indeholder maskinoversat tekst

Vis oprindelig

Sprog

Engelsk, Tysk, Fransk, Spansk, Italiensk, Portugisisk (Brasilien), Portugisisk (Portugal), Polsk, Kinesisk (forenklet), Kinesisk (traditionelt), Tjekkisk, Hollandsk, Dansk, norsk, Tyrkisk, Koreansk, indonesisk, Japansk, og Thai

Fungerer sammen med

Shopify-administrator

Kategorier

Helpdesk

Kanaler

Automatisering af workflows

Chat

Beskeder i realtid

Automatiske svar

Tilpasning

Anmeldelser (9)

Samlet bedømmelse

4,3

Antal pr. bedømmelsesniveau

78 % af bedømmelserne er på 5 stjerner
7
0 % af bedømmelserne er på 4 stjerner
11 % af bedømmelserne er på 3 stjerner
1
0 % af bedømmelserne er på 2 stjerner
11 % af bedømmelserne er på 1 stjerner
1

Alle anmeldelser

20. august 2026

Anuncian integraciones con Instagram y WhatsApp que actualmente no están disponibles. Es una lástima, pues la aplicación tenía buena pinta.

Tierra Media

Spanien

En dag bruger appen

Mirasvit Ecommerce Solutions svarede 21. august 2026

Thank you for your feedback! We’re sorry for the confusion.

Instagram and WhatsApp integrations are temporarily unavailable while we’re improving our Meta integration. We’re working on a shared integration that will make connecting these channels much easier, without requiring customers to create and configure their own Meta app.

We understand your disappointment and appreciate your feedback. We hope to make these integrations available again soon.

29. juli 2026

I’ve tried a few customer messaging apps, and this is by far my favorite. It’s really easy to use, has all the features I need, and everything works smoothly.

The support is honestly amazing. I had one small issue, reached out and it was fixed within just a few hours. Super responsive, friendly, and actually helpful, which is rare these days.

Definitely recommend this app if you’re looking for a reliable customer messaging solution with excellent support behind it.

ServingSomeLines

Litauen

4 dage bruger appen

Mirasvit Ecommerce Solutions svarede 29. juli 2026

Thank you so much for your wonderful review!

We're delighted to hear that HelpdeskMX has become your favorite customer messaging solution.

Providing responsive and helpful support is one of our top priorities, so we're especially happy to know you had a great experience with our team.

Thank you for your recommendation and for choosing HelpdeskMX.

24. juni 2026

Honestly one of the best support tools we've used on Shopify. The interface is easy to understand and simple without sacrificing any of the features that other platforms seem to miss. Workflow automations, quick response templates, custom ticket fields, custom statuses — it's all there. The MX team are very responsive and genuinely helpful. Highly recommend.

Jeanity.com

Australien

2 dage bruger appen

Mirasvit Ecommerce Solutions svarede 25. juni 2026

Thank you so much for your kind words and for taking the time to leave such a detailed review!

We’re really happy to hear that the app and its features are making your workflow easier, and that our support team has been helpful to you. Feedback like this means a lot to us and motivates the whole team to keep improving.

Thank you again for your recommendation!