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We’ve been using Gorgias for our Shopify store and it has completely improved how we handle support. Everything comes into one place including email, social media, and the live chat option on our store. The chat feature is smooth and makes it easy to assist customers in real time.
What we really like is being able to set up AI workflows. You control how the AI responds, build automations around common questions, and decide exactly when an agent should step in. The handoff from AI to a human agent is accurate and feels natural, which keeps conversations clear and professional.
This is a great tool for any Shopify brand that wants organized and scalable customer support.
Thank you for the thoughtful review!
We’re so glad Gorgias is helping you centralize support and scale with confidence. It’s great to hear the AI Agent hand over to agents feel seamless and professional; that’s exactly what we aim for.
We truly appreciate the recommendation!
This service has been great and we have seen great improvement of productivity from our support team since joining a year ago. Highly recommend Gorgias.
Thank you so much, Eargasm team!
We’re thrilled to hear Gorgias has helped boost your team’s productivity over the past year.
We truly appreciate the recommendation and your continued trust!
The app is extremely difficult to navigate with very poor user interface.
It's also very difficult to find info online that actually shows you how to use the app efficiently.
It took over a week for someone on the Apps side to figure out that you only can send chats direct to your email if you're on a paid plan. You cannot test that function during the free trial.
The pricing is ridiculous for what you actually get. Anyone that has been in the AI game for any amount of time knows what tokens cost and their fees for AI responses are ridiculous as well as the price to simply forward a chat through email has equally ridiculous pricing.
Hi there, Toigo Racing team.
Thank you for sharing your experience; we’re sorry it felt frustrating.
There were a few points raised here that appear to stem from misunderstandings around trial limitations and feature availability. We’re actively reviewing this with the team to ensure everything is clearly explained and properly investigated.
One of our agents will be following up with you directly to clarify the trial functionality, review your setup questions, and make sure you have accurate information moving forward.
We appreciate you taking the time to share feedback. It helps us improve both our onboarding clarity and communication.
Looks terrible, cheap and chaotic, not as advertised at all.
Cant login, no email with PW reset is sent, customers are waiting.
Hi there, team. Thank you for your feedback!
For the way Gorgias looks, we always advise booking a demo before subscribing, so you know exactly what our helpdesk looks like and whether it works for your team and business. We also have tons of learning materials that can help you acclimate.
As for your password reset email, I can completely empathize with how frustrating it must be when things don’t work as expected, especially when your customers are waiting.
If you haven’t already, please check your Spam or Junk folder for the password reset email, as these messages can sometimes be directed there. If you're still unable to log in or facing other issues, our support team is available 24/7 and ready to assist you directly.
We’ve reached out to you via email and are always here to help. We want to ensure that everything's working smoothly for you!
Our account was billed even though we already canceled it.
Hi Solarhandel24 team,
We sincerely apologize for the inconvenience caused. We’ve reviewed the situation and are taking steps to make things right. Please check your inbox for further details, and feel free to reach out if you have any additional questions
The support from gorgias was very patient and friendly and helpful.
Thank you so much for taking the time to share your positive experience with Gorgias!
Delivering excellent customer service is at the core of what we do, and it's incredibly rewarding to know that we've met your expectations. Your kind words mean a lot to us and serve as motivation to continue providing top-notch support to all our customers.
Thanks again for your 🌟 feedback. We truly appreciate it!
We use Gorgias for our COSMEDIX brand and transitioned last year from a different support platform — the difference has been night and day. Visibility across conversations, orders, and customer history is dramatically better, which has made our CX team far more effective.
The AI agent and Shopping Assistant have been especially impressive and are already driving incremental revenue for us, not just deflecting tickets. Integration and onboarding were straightforward and painless, even with a more complex Shopify setup.
Overall, a powerful, well-built tool that has meaningfully improved our customer experience. Highly recommend.
Thank you so much for sharing this!
We’re thrilled to hear the transition has made such a meaningful impact on your CX team. It’s especially great to know the AI Agent and Shopping Assistant are driving real value and revenue for your team.
We truly appreciate the recommendation and will keep building cool new features!
I have heard good things about Gorgias, but I am very unhappy with their customer service. I installed it in my store and was getting things set up on a 7 day free trial. Within hours of installation, it charged me a full $400 for the pro plan, completely negating the "free trial". When I pointed out the error, they quoted policies rather than resolving the issue, and didn't even bother to address me by my actual name. This is not an app I want to use for customer service when their own customer service doesn't come close to meeting our own standards of care. I'm very sorry I gave them a try at all.
Hi there, Book and Bear team.
We’re very sorry to hear that your experience felt frustrating, especially during what should have been a simple trial setup.
We recognize that the communication you received did not meet the standard we aim to uphold. We have issued your refund, and will be working internally to provide a better experience in the future.
We appreciate you giving Gorgias a try and for sharing this feedback. It helps us improve both our billing transparency and the support experience.
Gorgias AI has been a huge help for our support team. In this case, a customer asked how to return lamps, and the AI responded clearly, accurately, and fully aligned with our return policy, so much so that the customer left a 5/5 satisfaction rating.
The response was well-structured, polite, and asked the right follow-up question without creating friction. It saves our team time while still delivering a great customer experience. Highly recommend for any Shopify store looking to scale support without sacrificing quality.
Thank you for sharing this, team Archiology!
We’re thrilled to hear the AI Agent delivered such a clear, policy-aligned response and earned a 5 star CSAT along the way. It’s great to know it’s saving your team time while keeping the customer experience strong.
We truly appreciate the recommendation!
We've been extremely pleased with our experience on Gorgias. From onboarding to launching... the process was smooth and has been great. We've seen a significant improvement in our ability to meet our customers needs. AI enabled agents responses have also saved us significant time and money. We keep getting better and better with the help of Gorgias's team.
Thank you so much for the review!
We’re so glad to hear the onboarding and launch were smooth and that Gorgias is helping you better meet your customers’ needs. It’s also great to know the AI Agent is helping save time and resources.
We’re super excited to keep improving together!
