Avis (708)
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The app is great, and the onboarding was easy. A couple of odd things happened here and there, like Instagram and FB disconnecting without notice. They told us they have no control over that - okay, but at least let me know the integration is gone and we need to reconnect. We did not answer any social query for 3 days until we noticed there was something wrong. Now, the TRUE dealbreaker for us is the file upload capability. It's 10 MB PER EMAIL!! Not even per file!! We create personalized paintings, so we need to send out customers high-resolution files. 10MB per email is just miserable, considering the app cost. A free Gmail account allows you 25 MB per file. Zendesk too. That would be enough for us. After spending time resizing, compressing, resizing again, etc., we are about to cancel the service since we spend too much time doing unnecessary tasks. We talked to support about this, and all they said is that they don't have a direct line with engineers and will add it to some feedback list. There are no plans to change that. So if your business needs to send files to your customers, bear in mind that this app will be a pain. I hope they can give us a solution, though.
Thanks so much for the 4-star review!
We're glad Gorgias is working well for your team. If there's anything we can do to make it a 5-star experience, we'd love to hear it—just reach out anytime at support@gorgias.com.
Hi Timeless Skin Care team,
Thank you so much for your review! We truly appreciate your support.
We’d also love to hear more about your experience with Gorgias and any feedback you’d like to share.
Thank you again for taking the time to review us!
Thank you for taking the time to share your feedback, Highland team. We’re sorry to hear that your experience with Gorgias did not meet your expectations, particularly during onboarding.
We take concerns like yours seriously, and feedback about both our product and customer experience is shared directly with the appropriate internal teams to help drive improvements. While we’re disappointed to hear that we’ve lost your trust, we appreciate you bringing these concerns to our attention.
A member of our management team will also be reaching out to you privately to better understand what happened and discuss your experience in more detail.
Hi Sud Express!
Thank you for your 5-star review! We truly appreciate your support! 🙏🏼
Count on our team for any help with your Gorgias platform. ⭐️
Hi, Upway France!
Thank you so much for taking the time to leave us a 5-star review!
We're thrilled to hear that you had a positive experience with our Team. Your feedback is incredibly valuable to us, and it motivates us to continue delivering exceptional service.
We look forward to having you on board for a long time. 🌟
Hi The Mandir Store team,
We’re sorry to see your rating and would genuinely like to understand what led to your experience.
We weren’t able to locate any recent support conversations from your account, so if something didn’t work as expected, we’d really appreciate the opportunity to look into it and help. Whether it’s setup, billing, integrations, or general usability, our team is here to assist.
If you’re open to it, please reach out to us directly at support@gorgias.com, and we’ll make sure someone reviews your account right away.
We value all feedback and would love the chance to improve your experience.
Hey Team ViX!
Thank you for your 5-star review! We truly appreciate your support!
You can always count on our team if you need any help! ⭐️
Thank you so much for your 5-star rating, Olyra! 🌟
We truly appreciate your support and are thrilled to hear you're happy with our service. If you ever need anything, we're here for you! 😊
