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Great tool for our customer service team! Always updated, clear, user-friendly and connected to our other internal tools.
Our dedicated account CSM (Maca!) never leaves us alone, we have periodical scheduled meeting to see how it's going and to understand how we can escalate even more using their new features.
Very satisfied about the tool and the service!
Thank you for sharing such great feedback!
We’re so pleased to hear that Gorgias feels intuitive and well-connected with the tools your team relies on, and that our latest features continue to bring new opportunities to improve your customer service operations.
A special thank you for the shoutout to Maca! We love hearing that your regular conversations together are helping you discover new ways to get even more value from Gorgias.
We truly appreciate your trust in both our platform and our team. Thank you for being part of Gorgias!
Phenomenal customer service, anytime we have a question, or need some help configuring anything, their team jumps on it quickly and gets it solved!
We've rarely had any problems with this app and we've been very pleased with the performance. Our dedicated account CSMs have been so lovely and they are so knowledgeable, we'll be staying with Gorgias a long time.
Thank you for the wonderful feedback!
We’re delighted to hear that Gorgias has been a reliable part of your operations and that our team has been able to quickly step in whenever you’ve needed guidance or help with configuration.
It’s especially great to hear your kind words about your dedicated CSMs. Their expertise and commitment to helping our customers succeed are a huge part of the experience we aim to provide.
We truly appreciate your continued trust in Gorgias, and we’re looking forward to being your partner for many years to come!
Gorgias has been a game changer for us. We made the switch about a year and a half ago and haven’t looked back. The Shopify integration is unparalleled, and our CX team absolutely loves the platform.
Gorgias is also constantly innovating and staying ahead of the curve. Beyond being extremely happy with the product itself, we’ve been equally impressed by the level of support we receive from their team. They’re responsive, knowledgeable, and genuinely invested in helping us get the most out of the platform.
Overall, we couldn’t be happier with Gorgias and would highly recommend it to other brands looking to elevate their CX operation.
What a fantastic review, thank you for sharing it with us, Tommy John!
It’s incredibly rewarding to hear that, a year and a half after making the switch, Gorgias continues to be such a strong fit for your CX team. We’re especially glad that our Shopify integration and continued product innovation are helping you get more out of your customer experience operations.
We also truly appreciate your recognition of our team. Being knowledgeable, responsive, and invested in our customers’ success is something we strive for every day.
Thank you for your trust and recommendation. We’re thrilled to be part of your CX journey and look forward to everything ahead!
Gorgias has been a great addition to our Shopify store. The AI Agent handles customer questions quickly and accurately, especially order tracking and shipping updates. It saves our team time while still giving customers helpful, clear answers. Highly recommend!
Thank you for sharing your experience and for the wonderful recommendation!
We’re so glad to hear that AI Agent has become a valuable part of your support workflow, helping customers get fast and accurate answers to common questions like order tracking and shipping updates.
Giving your team more time back while ensuring customers continue to receive clear and helpful support is exactly the kind of impact we love to see.
Thank you for choosing Gorgias. We’re excited to keep supporting your team!
We have been using Gorgias for several years for our EU store and implemented it to the US store approximately 4 months ago. Since then, we have seen excellent results. Gorgias consistently stays ahead of the curve by continuously introducing new features and improvements. Combined with their highly dedicated Customer Success Managers, they have become a valued partner and a pleasure to work with.
Thank you so much for your wonderful review and for being with Gorgias over the years!
We’re delighted to hear that expanding Gorgias from your EU store to the US has delivered such strong results. It’s especially rewarding to know that our ongoing product improvements and new features are helping you get even more value from the platform as your operations grow.
We also really appreciate your kind words about our Customer Success team. Being a trusted and reliable partner to our customers is something we care deeply about.
Thank you again for your continued trust and partnership. We’re excited to keep supporting your team across both markets!
I use Gorgias every day to manage our customer experience, and it has made keeping up with customers across different channels so much easier. Having email, social, SMS, order information, and customer history all in one place saves me so much time. I also love being able to build macros, automate repetitive questions, and customize our workflows as our CX needs change. Their support team has also been super helpful anytime I’ve had questions or needed help figuring something out. Definitely a huge part of our day-to-day operations!
Thank you for taking the time to share your experience with Gorgias!
We love hearing that having your customer conversations, order details, and history all in one place is making your daily work simpler and more efficient. It’s also great to see you taking advantage of macros, automation, and customizable workflows to adapt Gorgias to your team’s evolving needs.
We really appreciate the kind words about our Support team as well, knowing you can count on us when questions come up is incredibly important to us.
Thank you for making Gorgias such an integral part of your day-to-day operations. We’re happy to have you with us!
My company has been using Gorgias as our customer communication platform for 4+ years. Our customer service team loves it! The interface is intrinsically easy to use and Gorgias offers so many customizable features that allow you to track any performance metric you can think of.
Most of all, their customer service is amazing. They are quick to respond to my needs and provide solutions right away. I've never had to wait more than an hour to receive a response. Our Gorgias rep, Milos, always goes above and beyond and is a genuinely kind and helpful person.
I would highly recommend Gorgias to any company who values efficiency, data analysis, and quality. Gorgias makes caring for customers effortless because we're able to communicate through every touch point in one central location (phone, chat, email, and even social comments). Gorgias gives our company the ability to go above and beyond for our customers, which is a significant contributor for our growth and success.
Thank you for such a thoughtful review and for trusting Gorgias for over four years!
It’s wonderful to hear how much your team enjoys using the platform and that its flexibility, reporting capabilities, and centralized communication have helped you work more efficiently while continuing to deliver an exceptional experience to your customers.
Your kind words about our support team mean a great deal to us as well. We’ll be especially happy to pass along your shoutout to Milos, we’re lucky to have him!
Thank you again for your continued trust and recommendation. Knowing that Gorgias has played a part in your team’s growth and success is incredibly rewarding, and we look forward to many more years together!
Gorgias has been a game changer for our customer service operations. Centralizing email, live chat, and social messages into a single inbox saves our team hours of tab switching every day. The clear interface and quick access to customer history allow agents to respond faster, collaborate seamlessly, and handle higher ticket volumes without burning out. It makes managing daily queue workflows simple and organized. Highly recommend for any growing support team!
Thank you so much for sharing such a thoughtful review!
We’re thrilled to hear that bringing your customer conversations into one place has made such a meaningful difference in your team’s day-to-day operations. Helping support teams spend less time switching between tools and more time delivering fast, informed responses is exactly what we aim for.
It’s also great to know that the interface, customer history, and collaboration features are helping your team stay organized and confidently manage growing ticket volumes.
Thank you for your recommendation and for choosing Gorgias. We’re excited to continue supporting your team as you grow!
Our experience working with Gorgias has been great. The platform has given us the tools and flexibility we need to continually improve our Customer Care operations and optimize the AI Agent experience for PROVEN. The Gorgias team has also been incredibly supportive throughout the process. We truly appreciate the partnership and level of support Gorgias provides.
Thank you so much for the kind words and for sharing your experience with Gorgias!
We’re thrilled to hear that the platform has given you the flexibility and tools needed to continually improve your Customer Care operations and refine the AI Agent experience.
It also means a lot to know that our team has been a supportive partner throughout the process. Providing thoughtful, reliable support and building strong relationships with our customers is incredibly important to us.
Thank you again for your trust and partnership. We’re excited to continue supporting you as your customer care experience keeps evolving!
TUSHY has been on Gorgias for years, and it's the rare support tool that's kept getting more useful instead of more bloated. It gives our CX team the visibility to solve problems at the root instead of just answering the same ticket over and over — and that's shown up in real, sustained volume reduction.
What's most exciting lately are their new AI features, especially the AI Shopping Assistant. It's made the case, with our own numbers, that customer support can be a revenue driver — not a cost center to manage down — and we didn't need to hire an outside partner to get there. Gorgias built it to just work.
We trust it enough that other departments have started adopting it outside of support. That's the real signal.
Thank you so much for sharing this, and for trusting Gorgias over the years!
We’re especially happy to hear that Gorgias has helped your team move beyond simply resolving tickets to identifying recurring issues, addressing them at the source, and creating lasting reductions in support volume.
It’s also fantastic to see the impact the AI Shopping Assistant is having for TUSHY. Helping CX teams turn support conversations into genuine revenue opportunities is a major focus for us, so hearing that you’re already seeing that reflected in your own results is incredibly rewarding.
And seeing Gorgias being adopted by teams beyond CX is one of the strongest compliments we could receive. Thank you for your continued trust and partnership, we’re excited to keep building alongside you!
