Gorgias: AI Helpdesk & Chat

We switched over to Gorgias at the beginning of the year and haven't looked back! My favorite part is having access to all of the Shopify info while responding to Tickets. It's also such a time saver being able to issue refunds in Shopify from Gorgias. My other favorite, is the Chat Support. Quick. Throughout and uber friendly :)

Moving from Zendesk to Gorgias has been the most wonderful experience!

It is so intuitively easy to use and this is so useful when training new staff members who have picked it up so quickly.

It has really transformed our customer service experience for both customers and our team - thank you so much for a fantastic product!!

Zoran was super helpful! Quickly answered my questions and even made a video explaining what the issue was. The Gorgias app has been very helpful and has allowed us to serve our customers better. Having it sync with shopify makes answering emails much easier. The customer service we have experienced with Gorgias has been fantastic!

Brilliant work by a winning team. Gorgias is a game changer for automated and scalable customer service. Once you get to know the rules and macros, you can truly make this a productive experience. I also managed to get inbound SMS working with SMSBump, which funnels in as a new ticket and I can reply to (VIA SMS!), which is brilliant.

WOW! When we rebuilt our website the developer strongly suggested that we switch our customer support and communication to Gorgias. Am I ever glad they did. The quality of the app and the incredible support they provide is off the charts amazing. I am very impressed and very happy. Thank you Gorgias. Great app and off the charts support

Our team switched from ZenDesk to Gorgias in April 2021. We're still using Gorgias as of March 2023.

Their team responds quickly and takes their user suggestions seriously. They try to continually improve the software for the functionality of all their users.

So glad we switched! Still love the move to Gorgias! Very happy with the platform.

I am enjoying Gorgias and all of the additional features they offer. It's really refreshing to have someone in your corner from the platforms side. Jack is a great account manager and I truly appreciate all the help he provides.

Additionally, customer support is great and quick.

Nothing negative to say, the ride has been very pleasant so far!

I use this app to assist with customer service for our stores across many countries. It simplifies my tasks and i'm always learning more ways I can utilise it to work for me. Also have always received excellent customer service whenever I reach out - The team are so knowledgeable and always ready to assist and help improve my experience. So good!

Was using Zendesk before, and Gorgias has quite a few things they do better, especially so if Shopify is in your tech stack. Highly recommend, and definitely keep an eye out on the "upcoming features" calendar as this is one of the few companies that have executed more often than not on their planned (and communicated) improvements to their platform.

Absolutely incredible! The team is so fast at handling issues/fixing them and always taking suggestions for new features as well. They are SO helpful. The Gorgias system itself is a game-changer. It has allowed our team to handle customers' requests faster and create a better experience for everyone. I can't believe we went so long without Gorgias. SO thankful!