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**SCAM APPROACH***
I took Gorgias just for a trial and guess what? at the end of the trial I got a bill to pay per month of 540$!!!!!!!
I'm now waiting for an answer from their billing team but this is such a scammy approach as I only tested the platform for a week before probably going to their first plan of 10$! This is really a scammy approach, even when I tried to downgrade the plan it was not working, my god!
Hi Koss Design,
We apologize for any inconvenience caused! It seems that our billing team was able to reach out and address all concerns you brought up. 🙏🏼
Please don't hesitate to let us know if there is anything else we can assist you with in the future.
**SCAM APPROACH***
I took Gorgias just for a trial and guess what? at the end of the trial I got a bill to pay per month of 540$!!!!!!!
I'm now waiting for an answer from their billing team but this is such a scammy approach as I only tested the platform for a week before probably going to their first plan of 10$! This is really a scammy approach, even when I tried to downgrade the plan it was not working, my god!
Hey Koss Design,
Thank you for taking the time to share your feedback with us! It's heartbreaking to hear that you're feeling scammed! Our Billing team has reached out to you to explain the situation and address all the concerns you have.
At Gorgias, we strive to provide transparent billing practices to our clients and we are committed to resolving any issues that may arise as quickly and efficiently as possible. Thank you. 🙏🏼
I absolutely love Gorgias! It has changed the way that I have done Customer Service. I love the Macros, and love that I can get through all my emails faster. It saves me so much time and effort when taking care of countless customers.
I hope that Gorgias continues to improve and make updates to improve the sorting options. It would also be nice to be informed on what each update does so that I can implement it.
Gorgias has been a dream to work with. Our customer support team has benefited so much from not only this app but also the wonderful people who support it! Gorgias integrates smoothly, pulls in most social media pages, and provides a high end customer experience without the high end price tag. If you have any questions about settings or your account in general, the Gorgias support team is always very helpful and kind!
Gorgias is an amazing customer service app, it puts everything at your fingers and saves so much time. The amount of time we'd spend looking up orders when a customer emailed in was crazy. With thier template system most of our tickets can be responded to in under 10 seconds, and the customers love it!! If you are considering Gorgias to replace your current help desk, do it. Shout out to Nikola for great support too!
We love this application. It not only keeps our team organized and efficient, but keeps all the customers info right there for reference as you work through an service issue. The Gorgias team is super responsive and helpful. When we on-boarded with them, we received a one-on-one live tutorial where we could ask questions directly. They have been quick to respond to questions and helpful along the way! Would recommend!
We have tested other apps out there but none can live up to the great support of Gorgias AND how their hustling getting MANY app integrations!!
The backend is stupid simple to use, very easy to keep track of all the tickets, integrations and so on all in a simple drop down menu.
Ive sent in my recommendations and they have been very receptive.
Thanks again for an awesome app and looking forward to the additions!!
We were using Zendesk, which has a lot of features (that we didn't need/use). Our main reason for leaving Zendesk was because of the price.
Gorgias was easy to setup and transition to. We had all of our past emails saved in Gorgias and they provide everything we could need to assist our customers and it is much more affordable than Zendesk.
I am very happy that we made the transition and would recommend others to do so.
Our company switched from Zendesk to Gorgias when we were expanding our business. The on-boarding from Zendesk to Gorgias was incredibly efficient and helped my whole team transition. I love that they are striving to build what their customers need. Gorgias actually reaches out and asks their customers what they can be doing better and they take those reviews and actually make things better. Could not be happier with our switch.
Gorgias is not only visually easy to navigate but it is pretty straight forward with all it's features that provide great help for the company I work for.
The Customer Support is one of the best parts of using this also, not only available via Live Chat but also on email and they even provide service updates if there if some little bug occurs.
Overall, glad we have adopted this !
Nick
Bodega
www.bdgastore.com
Customer Support Manager
