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Beware: This app is EXPENSIVE!
You pay a ridiculous $ 1.50 per ticket if you go over your plan, which would be acceptable if the chatbot was the best salesperson ever, but it is not. The chatbot AI did not solve many of our customer's tickets, meaning we often had to jump in and solve ticket manually - while still being charged.
Tried it for a few months and dumped it.
Hello Rotaris B.V. Team,
We completely understand how overage charges can feel frustrating. To provide some context, our plans include usage thresholds, and as you approach those limits, email notifications are sent to keep you informed. Once 100% of the plan is reached, an additional notification is triggered to confirm that overages will begin. The goal is to ensure there’s clear visibility so you can adjust usage or explore plan options proactively.
Regarding the AI Agent, we can see how disappointing it must have been when it didn’t resolve as many tickets as expected. The AI’s performance does improve significantly with tailored guidance, training, and iteration, and our team is always available to support that process. It looks like we didn’t have the opportunity to work with you on optimizing this setup, which is something we would have been glad to assist with.
We truly value the time you spent with Gorgias and understand that it may not have been the right fit for your needs at this stage. If you’re ever open to revisiting, our team would be happy to partner more closely with you to help ensure both cost efficiency and stronger automation outcomes.
Thank you again for sharing your perspective, it’s incredibly valuable as we continue to improve.
We wanted to streamline and upgrade our customer experience. We also have a product that requires some education, and we get the same questions every day, so we needed a tool that could handle volume without missing anything.
The ticket management is really solid, and the biggest plus is the integration with all the platforms we use, which has greatly simplified our CX team's workflow.
I recommend Gorgias, it's a small investment that solves real headaches and saves you a lot of time.
Thank you so much for your thoughtful review!
It’s fantastic to hear that Gorgias is helping you streamline and elevate your customer experience, especially when it comes to managing high volumes of recurring questions. Supporting teams with products that require ongoing education is something we care deeply about, so it’s great to know the platform is making that process more efficient for you.
We’re also glad to hear that the integrations and ticket management system are simplifying your team’s workflow, that’s exactly the kind of impact we aim to deliver.
We truly appreciate your recommendation and are grateful to be part of your journey!
The new upgrade is terrible. I can't delete a ticket.
Thank you for taking the time to share your feedback.
We understand how disruptive it can be when workflows feel impacted after a platform update. While the delete option is still available within the ticket view, I can also see that our Support team has already followed up with you directly and even impersonated your account to investigate further, though they were unable to replicate the behavior you described. At this stage, it may be due to a local or browser-specific issue, and our team remains available to assist as needed.
We’re continuously working to improve the platform and make it more powerful and flexible over time, which is what led to the rollout of the new UI. That said, we know transitions like this aren’t always seamless, and feedback like yours is incredibly important in helping us refine the experience.
Thank you again for sharing your feedback. A member of our management team will also personally reach out to you to ensure this is properly followed up on.
We’ve been using Gorgias for 2 years and it’s completely transformed how we approach CX. It’s helped us streamline support and scale automations across multiple stores. The recent AI Agent developments are really powerful and already making a big impact. Working with Alexandra and Stefan has also been great!
Highly recommend for any Shopify brand looking to level up their CX.
Thank you for the kind words, Au Vodka team!
It’s incredibly rewarding to hear how Gorgias has supported your team over the past two years in streamlining support and scaling your CX strategy across multiple stores.
We’re especially glad to hear that the recent AI Agent developments are already making a meaningful impact on your business. And we’ll be sure to pass along your kind words to Alexandra and Stefan, they’ll really appreciate it!
We’re grateful to be part of your journey and look forward to continuing to support your growth.
Muy contentos con Gorgias, con el soporte que nos dan ante cualquier duda y la ayuda al equipo de CEX en nuestro día a día
¡Muchas gracias por compartir vuestra experiencia!
Nos alegra enormemente saber que estáis contentos con Gorgias y que nuestro equipo de soporte puede acompañaros y ayudaros en el día a día de vuestro equipo de CX. Brindar una experiencia cercana, ágil y útil para nuestros clientes es siempre una de nuestras mayores prioridades.
Agradecemos mucho vuestra confianza y esperamos seguir apoyándoos en vuestro crecimiento.
We've been using Gorgeous for more than two years now and it's been a great tool added to our stack.
The team is professional, knowledgeable, and always responsive - truly top-notch service.
Their AI agent is impressive - it handles real customer inquiries smoothly and independently, consistently getting it right, which takes a huge load off the support team.
If you're looking for a smart, reliable CX solution, this is it.
Highly recommend!
Thank you so much for your thoughtful review and for being with us for over two years!
We’re thrilled to hear that Gorgias has become such a valuable part of your stack and that our team’s support has consistently met your expectations. It’s especially great to know that the AI Agent is making a meaningful impact by handling customer inquiries smoothly and helping reduce your team’s workload.
We truly appreciate your recommendation and are grateful to be part of your journey!
We’ve had a great experience using Gorgias for our customer support. The platform is very intuitive and makes it easy to manage conversations from multiple channels all in one place. The automation tools and integrations have also been really helpful in streamlining our workflow. Overall, Gorgias has been a reliable and valuable tool for our support team.
Thank you so much for your kind words, Natural Life team!
We’re delighted to hear that Gorgias has been intuitive for your team and effective in bringing all your support channels together in one place. It’s great to know the automation tools and integrations are helping streamline your workflow as well.
We truly appreciate your feedback and are grateful to be part of your support journey!
We’ve been using Gorgias for our customer support for the past 7 years and it’s been a great platform for our team. It keeps all of our customer interactions in one place and makes it much easier to stay organized. The AI features are also really helpful for generating responses and speeding things up. Overall, it’s made our workflow smoother and we’d definitely recommend it to other support teams.
Thank you so much for your continued trust over the past 7 years!
We’re thrilled to hear that Gorgias has been a reliable part of your support operations and that it’s helping your team stay organized and efficient. It’s especially great to know the AI features are supporting faster responses and a smoother workflow.
We truly appreciate your recommendation and are grateful to be part of your journey!
Truly a game-changer for Customer Support.
We've been using Gorgias as our CRM tool for more than a year now, and it has completely transformed the way we provide customer support. Everything is centralized, organized, and easy to act on.
The AI Agent feature has also been a huge addition to how we manage inbound tickets. It handles incoming inquiries automatically, resolving common questions without needing our team to step in every time. This has freed us up to focus on more complex issues that actually require a human touch, making our support workflow so much smarter and more scalable.
Thank you so much for your thoughtful review, Good Cup Coffee team!
We’re thrilled to hear that Gorgias has been a game-changer for your team and that the AI Agent is helping you scale support more efficiently.
It’s incredibly rewarding to know we’re supporting your workflow in a meaningful way, and we’re grateful to be part of your journey!
We’ve had a great experience using Gorgias. The AI Agent handles common customer service questions quickly and clearly, which saves our team a lot of time.
Thank you, Childsplay Clothing team!
We’re so glad to hear the AI Agent is handling common questions quickly and clearly and saving your team valuable time.
We really appreciate your feedback!
