리뷰 (707)
상세 검색
-
평점별
We’ve been using the Gorgias AI Agent for a bit now, and I wanted to share a quick win we had with it. A customer reached out asking to update the shipping address on their order (#144269), and the AI handled the whole thing on its own — confirmed the address, asked the customer to double-check, and updated it once they said yes.
The customer gave it a 5/5 CSAT, which pretty much lines up with what we’ve been seeing overall. It’s taken a lot off our plate and made our support feel faster and more reliable.
If you’re thinking about adding AI to your support team, this has genuinely been a solid upgrade for us.
Hey, Montkush team! Thanks so much for sharing this win!
We love hearing about all the positive AI Agent stories, and are really glad to see how it handled the address update smoothly and earned a 5 star CSAT!
Also truly appreciate the recommendation!
We use Gorgias for 3 different platforms, including corresponding Meta, TikTok and email accounts. Pulling them all into one system has been an amazing timesaver. Set up was easy and adding chatbots was the cherry on top.
Thank you so so much!
We're extremely happy to hear Gorgias is saving your team time by bringing all your channels together!
Our team will always be here to help streamline your workflow!
I’ve been really happy with the Gorgias AI Agent. It handles cancellations and simple requests smoothly, and our customers find it easy to work with. It’s helped lighten our workload without compromising the customer experience. Super helpful for busy days!
Thanks so much, team Pureskin!
We’re glad to hear the AI Agent is making busy days easier and handling requests smoothly, all while keeping the customer experience strong.
Appreciate you sharing this!
We have used Gorgias for years. Georgias has a lot of feautures and works well with Shopify, but recently costs have gotten out of hand. It is very expensive. Gorgias cost me $1,000 last month for less than 50 inquiries, which works out to about $14.50 per inquiry which is obscene. Support is non-existent even though I own the store I unable to get support. I am now evaluating other service due to horrendous cost and complete lack of support.
Hi there,
Thank you for sharing your feedback. We understand how concerning unexpected charges or unclear billing can feel, and we’re glad we were able to look into this together.
After reviewing the account, our team clarified that the charge in question was not solely related to Gorgias and walked through the billing details to clear up the confusion.
We appreciate you taking the time to share your perspective, as it helps us continue improving both our pricing transparency and support experience.
I've been very satisfied with Gorgias in my time using it for 2 brands - user-friendly, plug and play with a lot of integrations, and solid reporting.
We have recently upgraded to automations and AI, and that has boosted our CS productivity, reducing wait and resolution times, as well giving our customers more solid information without having to reach out. Would definitely recommend!
Thanks so much, Express Water team!
We're glad to hear Gorgias has been a great fit across both of your brands. It’s also awesome to know that our AI Agent helped boost your team's productivity and enhance the overall customer experience.
Truly appreciate the recommendation!
Gorgias has enabled our CX team to truly level up! As we've grown we added on the AI Bot which has been a game-changer in answering more common questions and giving time back to our agents to have deeper conversations with our repeat and VIP customers.
Thanks a lot!
We're so glad to hear Gorgias and the AI Agent have helped your team scale and focus on high-value conversations. It’s great to be part of your CX growth.
We’ll keep building to support your success!
The Gorgias AI Agent has been a great extension of our CX team. It understands our policies, communicates clearly, and helps streamline returns, exchanges, and everyday questions. If you’re looking to scale support, this is a great solution.
Thank you so much!
We're happy to know that the AI Agent is working so well for you. It's really great to hear it's handling policies and common workflows smoothly.
Also super appreciative of the recommendation! We'll keep doing our best to support you.
We've been able to unlock automations like order cancellations with the Shopify + Gorgias integration. Historically, we would not catch these types of requests in time, the order would ship and we would have to pay to accommodate the customer's return back to our warehouse.
Thanks so much for sharing, blackcrows team!
We're glad our integration with Shopify has helped you automate critical workflows like order cancellations and save both time and return costs in the process.
Excited to keep supporting your success!
Our company is a small with a smaller customer service department. Gorgias AI has been perfect for helping get through the of emails and chats without having to answer every single one myself! On top of that saving time and money, we are getting 5 start reviews for the AI correspondence. Gorgias AI has been a very big win for us!
Thank you so much!
We’re happy to hear our AI Agent has been such a win for your team, helping you save time, reduce the workload, and still deliver 5-star experiences.
We’re excited to keep supporting your growth!
Gorgias has been an incredible tool for our team. The platform is easy to use, powerful, and truly streamlines our customer support. The AI Agent has been especially impressive—available around the clock, quick to understand customer questions, and able to resolve issues instantly. It’s like having an extra team member who never sleeps! Gorgias has genuinely elevated our customer experience and made our workflow more efficient. Highly recommend!
Thank you so much, team!
We're thrilled to hear Gorgias has helped streamline your support and elevate your customer experience. Love that the AI Agent feels like a tireless extra teammate; we truly appreciate the recommendation and your kind words!
