Hertwill: EU Dropshipping

Funkar helt ok, stort utbud av barnprodukter, sämre med andra produkter. Automatisk betalning med kortet fungerade inte, fick göra manuellt.

Integration is easy, everything works as expected, but if you plan to dive into specific niche, check if they have a lot of items in stock. I went with boots (combat + hiking mainly) and sadly quite a few of the popular ones are out of stock and god knows when they will be back.

I really like Hertwill and I intend to keep using it. The concept is excellent for stores like mine because the platform gives access to interesting independent brands and products that can be difficult to source elsewhere, and Hertwill regularly improves the service. Their team is also communicative and responds when I need help.

What prevents me from giving five stars is the operational friction behind the platform.

In my experience so far, around half of my Hertwill-fulfilled orders have required some form of intervention. The main issue is that problems are often discovered only after the customer has already placed the order.

I have had a product turn out to be unavailable after the fulfillment process had started, another order that was marked as fulfilled with tracking but was never actually shipped, and a product-quality complaint that I chose to refund immediately at my own cost because I did not want to ask an already unhappy customer for additional proof.

I currently also have an order being returned to sender after a DPD delivery issue. Hertwill is assisting me with the case, but it is another situation where I may ultimately have to refund the customer if they no longer want to wait.

This matters even more because many of the brands I selected through Hertwill make or prepare products to order.

My customers understand that these products can take longer than standard e-commerce deliveries because they are buying for quality, craftsmanship or rarity. But when something goes wrong with stock, fulfillment or delivery, the wait becomes much harder for the customer.

Hertwill has a very good concept, good products and a platform that keeps improving. Their support is available and communicative. I would simply like stock availability, supplier fulfillment and delivery handling to become more reliable, so I do not need to contact support as often to discover that an order cannot proceed as expected.

The Hertwill app provides a solid foundation for my store. The team is very willing to help, the product assortment is good, and the provided materials are clear.

​However, there are a few notable drawbacks. Email communication and response times are on the slower side, and unfortunately, not all goods can be delivered door-to-door. Another missing feature is order consolidation – it is currently not possible to ship items from different brands together in a single package.

​Additionally, the overview of issued documents is quite weak. Specifically, I am missing shipping invoices when returning goods back to Hertwill, as well as credit notes for the original invoices for the purchased items.

​Overall, it is a decent app with a helpful team, but the administrative side, shipping flexibility, and communication speed definitely need some work.

Je trouve cette application vraiment super et avec de très bons produits.
Juste parfois au niveau des stocks. quand il manque des produits, qui ne sont pas toujours affichés.

Company with a responsible and ethical ethos. Very friendly and helpful team - 4,9/5 because there's always room for improvement :)

Looking forward to connecting more products :)

Over het algemeen tevreden.
Er worden wel geregeld verkeerde items verzonden, maar dan is ook niet perse te verwijten aan Hertwill, maar komt uit het merk zelf. Het wordt dan ook vaak keurig opgelost.

Ze beloven alleen soms wel dingen die ze niet na kunnen komen en dat is erg jammer, dat zorgt voor extra administratie vanuit ons en teleurstelling bij onze klanten.

Afgelopen maandag zouden de producten die ik een aantal weken geleden heb gestuurd verzonden worden...het werd beloofd per mail.
Je raadt het al...niets verzonden en communicatie blijft ook uit...

There have been stock level issues in Q4, meaning the ordered items were out of stock even though there should have been availability. This has caused harms in building the reputation for a new webhop.

However I can clearly see an improvement, which is the most important thing.

Happy to see the development, keep it up!

The application works really well, and orders are processed largely automatically. The ordered products have arrived to customers within the agreed timeframe. What’s especially great is how smoothly the synchronization between the online store and Hertwill works.

I'm very happy with Hertwill. All items are sourced from trusted brands, and you have to have a credible store for some to get approved for selling the products.

They have clear communication and notifications are amazing. You're never lost.