Hertwill: EU Dropshipping

An absolute game-changer for my e-commerce business!Partnering with Hertwill has been one of the best decisions I’ve made. Their app seamlessly allows me to list high-quality products on my website, while they handle the entire fulfillment, packaging, and shipping process directly to my end customers.The customer support is truly exceptional—the founder himself provided outstanding, personal assistance and went completely above and beyond to look after my needs and ensure everything was resolved perfectly. On top of that, our test orders arrived in flawless condition. The packaging was completely undamaged, and the contents were incredibly well-secured inside the parcel. If you are looking for a reliable, professional, and deeply caring business partner for dropshipping, Hertwill is highly recommended. 5 stars all the way!

Funkar helt ok, stort utbud av barnprodukter, sämre med andra produkter. Automatisk betalning med kortet fungerade inte, fick göra manuellt.

Integration is easy, everything works as expected, but if you plan to dive into specific niche, check if they have a lot of items in stock. I went with boots (combat + hiking mainly) and sadly quite a few of the popular ones are out of stock and god knows when they will be back.

I really like Hertwill and I intend to keep using it. The concept is excellent for stores like mine because the platform gives access to interesting independent brands and products that can be difficult to source elsewhere, and Hertwill regularly improves the service. Their team is also communicative and responds when I need help.

What prevents me from giving five stars is the operational friction behind the platform.

In my experience so far, around half of my Hertwill-fulfilled orders have required some form of intervention. The main issue is that problems are often discovered only after the customer has already placed the order.

I have had a product turn out to be unavailable after the fulfillment process had started, another order that was marked as fulfilled with tracking but was never actually shipped, and a product-quality complaint that I chose to refund immediately at my own cost because I did not want to ask an already unhappy customer for additional proof.

I currently also have an order being returned to sender after a DPD delivery issue. Hertwill is assisting me with the case, but it is another situation where I may ultimately have to refund the customer if they no longer want to wait.

This matters even more because many of the brands I selected through Hertwill make or prepare products to order.

My customers understand that these products can take longer than standard e-commerce deliveries because they are buying for quality, craftsmanship or rarity. But when something goes wrong with stock, fulfillment or delivery, the wait becomes much harder for the customer.

Hertwill has a very good concept, good products and a platform that keeps improving. Their support is available and communicative. I would simply like stock availability, supplier fulfillment and delivery handling to become more reliable, so I do not need to contact support as often to discover that an order cannot proceed as expected.

Hertwill has been a great addition to my Shopify store. The app is easy to set up and integrates smoothly with my store. The product catalog is well-organized, and syncing products is straightforward even for someone who is not very technical. What I appreciate most is the variety of suppliers and the quality of the product information provided. Customer support is also responsive and helpful. Highly recommend Hertwill to any dropshipper looking for a reliable and easy-to-use solution!

Hands-down best experience I had so far - qualitative, premium products shipped and even made in EU. Photos, descriptions and product sync set the bar really high, I don't think I have seen any other apps do that.

Everything is quite intuitive and easy to start. I'd definitely recommend!

I have been using Hertwill for a little less than a year for my shoes and accessories shop. This is a side business for me, so I have limited time to invest, but I have been extremely satisfied with the products and service provided by Hertwill.

I have had many orders without a single hiccup, and whenever something needed to be communicated (e.g., a delay in the delivery of a handmade item by an artisan), I was properly informed and could manage my communication with the customer in a timely manner.

Keep up the good work!

The Hertwill app provides a solid foundation for my store. The team is very willing to help, the product assortment is good, and the provided materials are clear.

​However, there are a few notable drawbacks. Email communication and response times are on the slower side, and unfortunately, not all goods can be delivered door-to-door. Another missing feature is order consolidation – it is currently not possible to ship items from different brands together in a single package.

​Additionally, the overview of issued documents is quite weak. Specifically, I am missing shipping invoices when returning goods back to Hertwill, as well as credit notes for the original invoices for the purchased items.

​Overall, it is a decent app with a helpful team, but the administrative side, shipping flexibility, and communication speed definitely need some work.

Fast shipping times, even better customer service, and a very user-friendly platform.

After searching for a reliable supplier in Europe that offers both quality and fast delivery, this is the only one that truly met the expectations. The products are high quality, shipping is quick, and you don't have to worry about cheap, low-quality imports. Highly recommended if you're looking for a trustworthy European supplier!!

Catalogo prodotti curato con immagini e descrizioni di qualità, sincronizzazione con piattaforma Shopify perfettamente funzionante. Servizio clienti reattivo secondo la mia esperienza.