HyperPay Customization

The app is completely unresponsive. I’m unable to enter my company or merchant details, and I also can’t access the settings. Please let me know how I can add my company/merchant information.

This message is directed to Senior Management and Compliance.

My merchant account (Reference #10671) has been pending approval for over two weeks, despite full compliance with all requirements and repeated follow-ups.

This issue has escalated beyond a support-level matter. The repeated generic responses and missed deadlines demonstrate a systemic failure that has resulted in business suspension, financial losses, and reputational damage.

I am formally requesting immediate executive-level intervention to:
• Resolve this case without further delay
• Provide a written explanation for the prolonged failure
• Address compensation for the losses incurred

This matter has already exceeded acceptable operational and compliance standards. If not resolved immediately, I will continue escalation through formal regulatory channels.

I expect direct engagement and a final resolution without further deflection.

The app is not functioning at all I am unable to enter any of my company/merchant information or access the settings at all