The app is completely unresponsive. I’m unable to enter my company or merchant details, and I also can’t access the settings. Please let me know how I can add my company/merchant information.
This message is directed to Senior Management and Compliance.
My merchant account (Reference #10671) has been pending approval for over two weeks, despite full compliance with all requirements and repeated follow-ups.
This issue has escalated beyond a support-level matter. The repeated generic responses and missed deadlines demonstrate a systemic failure that has resulted in business suspension, financial losses, and reputational damage.
I am formally requesting immediate executive-level intervention to:
• Resolve this case without further delay
• Provide a written explanation for the prolonged failure
• Address compensation for the losses incurred
This matter has already exceeded acceptable operational and compliance standards. If not resolved immediately, I will continue escalation through formal regulatory channels.
I expect direct engagement and a final resolution without further deflection.
The app is not functioning at all I am unable to enter any of my company/merchant information or access the settings at all
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