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Customer service is A+. Received assistance with a resolution within 30 minutes. Customer Support was very knowledgeable and was able to pinpoint issues quickly. Love the application. Definitely recommend.
I only used the trail because I would be able to use this app only in a moth or so, but I am definitely going to us it and safe lots of time.
it looks great!
Using it for Costco.ca. Was originally not working due to changes from Costco, but support team bring the issue and addressed it in 2 weeks time. All the while support is quick, friendly and patient with the reply. Doesn't work perfectly yet but 5 stars for the service and I am sure they will keep on improving the app.
This app has so many issues. I am not able to copy from any website. Also, there is no quick way to contact customer service. They also do not have a chat feature just a list of FAQs which is not helpful to those who need help right away. Do not get this app unless you like issues and spending money on apps that do not deliver.
Sorry for the bad experience,
1. According to Shopify you spent 28 minutes using the app,
2. We did not receive an email from you regarding the issue.
3. We tried to contact you via chat and email and we didn't get any response.
Check the screenshot -> https://share.cleanshot.com/vb6f9rrR
it's been 48 hours since we tried to contact you, please get back to us so resolve this.
I was not sure if it is legit to use images, descriptions and headers from someone else's product. So I asked my lawyer this question:
"Can I use images, headers, and descriptions from someone else's product from Amazon for my Shopify shop? After a customer orders this product in my shop I will order it on Amazon from the source of the image, header, and description.
Is this legit or will I run into Copyright/product infringement issues?"
Answer from my Lawyer:
"Hello XXXX.
Unfortunately what you describe as using images, headers and descriptions from someone else's product is going to get you into trouble.
I understand that you are trying to soften the blow by following through with Amazon but that isn't going to protect you from raising Copyright infringement issues.
Please note that copyright infringement carries statutory monetary penalties."
When setting up a dropshipping store, it's important to create original product descriptions and use your own images or those provided by the supplier with their permission. This will not only help you avoid any potential legal issues but also give your customers a unique and authentic shopping experience.
There are many Ai tools (include Shopify ai tool) in the market that can help you generate content for your products.
For example https://www.shopify.com/blog/ai-product-descriptions
Remember, building a successful dropshipping business takes time and effort, and it's important to do it the right way.
Thanks
I just started using this app and it's a great platform for managing my Dropshipping business. Thanks Mike for the great service you answered all my questions and made the experience even better. I highly recommend this app and its excellent customer service.
Thanks for the feedback, glad we could help you.
Thank you so much for this it helped me a lot importing products. it's highly recommended app for anyone who wants to import products to shopify store
This app is a game-changer, and their customer service is amazing, fast response and always willing to help, they are also working on some other awesome features!
UPDATE: The app still has massive issues for me. Its not reliable! I have used this app for many couple years now. I would like to see tracking of inventory feature soon on it but otherwise, its great importer. I had an issue, and the customer service including the developer fixed it even on the weekend which is their time off. The app owner is highly professional, and very helpful. Thank you Moshe for your help & bringing this app to business owners. UPDATE: SINCE my first review its been two months and I would like refund for all my stores which the app does not work or do what is supposed to do.
great & fast customer service.
