Reviews (586)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app reliably boosts revenue and average order value, often paying for itself quickly. They use it for upsells, cross-sells, add‑ons, free samples, gift boxes, and shipping insurance across carts and product pages. Setup and AI/rule-based logic are described as simple, with strong design customization and A/B testing. Support is frequently praised as fast, proactive, and hands-on, including theme fixes and custom CSS.
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🌟 Thank you so much for your 5-star review! We're thrilled to hear you had a quick response. 😊 We truly appreciate your support and are always here if you need any assistance. Thanks again! 💙
Love this app! Helps greatly with our AOV. Their customizations are easy to use and work nicely. Had an issue with the popups not working right on my store. Their team responded quickly to my messages and resolved the issue which was more complex than we initially thought. Thank you for this app and team!
Thank you so much for the love! 💙 We’re thrilled to hear the app is helping boost your AOV and that you’re enjoying the customization features. Glad our team could jump in quickly and get the pop-up issue sorted; thanks for your patience. We truly appreciate your support!
Excellent support and very flexible upsell logic. We had a complex setup with gender-specific products and bundles, and the team took the time to really understand our business. Very happy with the result.
Thank you for the fantastic review! 😊
We’re really glad to hear the upsell logic met your needs and that our team could support your complex setup with gender-specific products and bundles. Taking the time to understand your business is important to us, so it’s great to know you’re happy with the result. We truly appreciate your trust and support!
THINK TWICE BEFORE YOU BUY! YOU NEED SUPPORT, BUT YOU HAVE TO WAIT FOR HOURS FOR SUPPORT SERVICE!
After installing the application, it does not run automatically. I need to perform a manual installation, but I waited for two hours and no one responded. There is no detailed installation video for installing the application either. Despite writing numerous times, there has been no response.
Hello and thank you very much for this feedback. Our live chat tool must have been temporarily down the other morning.
After the tool was back up, we responded to your chat and helped you create an "in cart" upsell offer as we spoke together via live chat. You had a couple of questions and we did our best to answer them during the live chat interaction - but you stopped responding at that point in the chat.
We would still love the chance to help you get the perfect upsell strategy active on your store! Please reach back out anytime. We look forward to assisting you soon.
This stopped working randomly on our site over 6 months ago (I can see from the analytics) - while we were still paying their monthly fee. Very frustrating
This app is amazing!! Not only does it add to my bottom line (making more revenue through upsells) but support was EXTREMELY helpful. They don't ghost you like some other apps. I was having issues with images not displaying on the upsell popup and not being able to add the bundle to the cart. After sending me a collab request, they resolved it completely in a couple of hours. The staff is really attentive and makes me assured if something goes wrong, they can fix it. Highly recommend!!
Thanks for the review, we are pleased that our support team provided you with a first-class experience while resolving your issue. I'm happy to hear we are helping you make more money, which is fantastic news.
Please reach out if you have any other concerns - we are always here to help.
The support with ICU is fantastic, and they have a great product that actually increases profits. I have been using this software now for several years, and it increases sales at the checkout time, which is always important. Thank you Javon!
Hi Pink Pepper Co,
Thank you for your kind words! We’re delighted to hear that the app and our support team were able to assist you promptly. It's always our goal to ensure you're happy and supported.
We appreciate your trust and support!
I have used this app for a few months now to add a gift box in the cart page. It is so simple to set up and looks clean and neat - I had another app I installed interfere with it and the team at In Cart Upsell were so quick to help and they had it all sorted in no time at all (Thanks Lasandra!). Would absolutely recommend.
Hi Bunny & Co,
Thank you for sharing your experience! We're glad to hear our app fulfills your needs. It’s great to hear Lasandra could help resolve the app interference quickly.
We appreciate your recommendation!
This app is fantastic, having everything needed to start selling adds-on a cross-selling. Lasandra provided outstanding support in helping us integrate the app with some minor adjustments to our theme. I’m thoroughly impressed with her assistance and the app's capabilities and flexibility. Highly recommended.
Hi VMAT,
Thank you for your review! We're thrilled to hear that the app has met all your needs and that Lasandra provided outstanding support. Your recommendation means a lot to us.
Thanks for choosing our app!
Their support is awesome. But, their app UI interface should be upgraded more. Also, they can add more customization options there.
Hi Roots Plants,
Thank you for your feedback! We're pleased to hear that you find our support awesome. We appreciate your suggestions about enhancing the app's UI and adding more customization options, and we'll look into these improvements.
Thanks for being a valued user!
