Shopify Inbox

Works well, other than the iOS app constantly has a "1" notification even if there are no new messages.

Shopify Inbox is a great way to assist customers , however the app for the mobile device does not send the push notifications for instant reply to the customers and the only reason it gets a four star

Werkt goed, kan wel wat verbeteringen krijgen maar het is gratis dus kun je niet te veel verlangen.

Love how you can see what the customer has in their cart. So helpful and how long they have been our customer for. This is very good.

Highly recommend this app. Very easy to use, and easy to set up automated replies. We get far more enquiries through our website using this app than our previous chat. I like that I can have the app on multiple devices so customers never get missed.

Really quick and easy way for customers to make contact and for you to provide a response. A notification pings on my phone as soon as I have a message. Helps build your customers confidence if they can make contact easily.

I makes customer communication really easy and everything - the inbox and chat are in one place! Out of hours I can see notifications on my phone and respond if urgent. I have recently used the search chat feature which helped me to identify and contact customers who had been waiting for my new stocks of witch hazel to arrive. I like the information which is display in the chat area to let me know whether it is a new customer, or the spend etc. This context is really useful.

スマホ画面で見た時に、アイコンが大き過ぎて主張が強すぎる。アイコンによってすぐにチャットを意識するのは、望んでいる事ではないが、お客様には気軽に質問して頂けて、購入の検討をするのに繋がっていると思う。

The AI function is perfect.
We hope there is more data report for it.
About the incoming conversions,the respond speed or something.
The available hours need a break or more customized.

THought it was great but it overlaps my shopping cart button on mobile and there's no way to adjust it. Fight and pay to get people to my site, they add my products and then can't get to them to pay?!