Recenze (5 798)
Zpřesnit
-
Podle hodnocení
I can't get the Chat bubble to disappear from my website home page. It hides the language preference icon and makes navigation difficult. I've asked for help several times and have been waiting for an answer for a week, but nothing happens. I'm really disappointed. This application is neither user-friendly nor logical.
Thanks for taking the time to share your feedback. This sounds like a bug that we would like to look into and help you fix for your shop.
Please reach out to us at inbox@shopify.com and our developer team can help you with this issue.
- Shopify Inbox Team
You cannot change the "Chat with Us" title on the app, please help with this.
Also if you can add a picture circle option so that when visitors open the chat they can see who they are speaking to, it would make communication much more personal. The option to add a circle picture would be incredible and I'll change my review.
Thanks for taking the time to share your feedback.
We have actually added the chat avatar feature you suggested to help make communication more personal.
You can enable and manage your avatar at inbox.shopify.com under Settings > Message preferences > Avatar.
After selecting "Use admin profile picture", the picture will appear in the circle in the chat as you have described.
You also should be able to change the title and icon of the chat widget. From your shop's admin at admin.shopify.com, select Inbox under "Sales channels". Clicking the "Customize chat" button will take you to an editor in which you can modify the colors, icon, wording, positioning, and greeting message of the chat widget.
For the text, we have preset options as well as the option to remove the text and just have an icon. Please feel free to reach out to us at inbox@shopify.com for further assistance with either of these features. Thanks!
- Shopify Inbox Team
I love Shopify Inbox for our business. It's great for chatting with our customers in real time. The app shows FAQs to the customers, and we can use quick answers for the most common ones.
The only improvement is to show the chat unavailable when customers are reaching out outside business hours. Today, there is no difference.
There's no way to restrict notifications from reaching you at all hours! Even if you set the times the chat is "available" you still get a notification on the app every single time a customer messages no matter the time. This is a basic feature they should have.
Thanks for sharing your feedback, we understand that this would be frustrating and have shared it with our product team.
Currently we do not have a way to restrict notifications during certain hours within our app. A solution for the time being could be to snooze notifications on your device during your unavailable hours. On iOS this is set under the "Focus" settings (i.e. you can silence the Inbox app specifically during certain hours). On Android this should be called "notification snoozing".
Hope that helps! Feel free to reach out to us at inbox@shopify.com with any further questions.
- Shopify Inbox Team
Las respuestas rápidas o predeterminadas no funcionan correctamente, las notificaciones en mobile no funcionan como deberian
Thank you for taking the time to share your feedback! Please reach out to us at inbox@shopify.com with more details about the issues you are facing with quick replies and mobile notifications and we can help find a fix for your shop.
- Shopify Inbox Team
The one thing you REALLY need to add is the ability to put links in quick replies. We have to cut and paste the same links 20-30 times per day and it's frustrating.
Otherwise, it's great!
Hola! funciona la app y es muy útil. Si es posible revisar la conectividad ya que siempre presenta un delay entre mensaje y notificaciones.
We use it because it comes with Shopify plus. It's very basic by comparison to LiveChat. It works fine as a starter conversation with customers, however does not provide near the information for the client as LiveChat did.
Thanks for taking the time to share your feedback. We would love to hear more about the features that are missing and additional information we can work on providing in the app. Please feel free to reach out to us at inbox@shopify.com.
- Shopify Inbox Team
muy buena solo que a veces se cierra la sesion y no me doy cuenta y no veo los mensajes, pero funciona muy bien, es buena alternativa para comunicarte con el cliente
jag gillar att jag kan skriva färdiga svar till ofta ställda frågor. jag kan också chatta direkt eller indirekt med kunder. Smart och simpel lösning.
