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This app has really been helpful to us. It doesn't just get the job done, it also captures customer's intent and where they are at on their journey to conversion.
Been using the Shopify inbox for more than a year and really appreciate the spam message detection feature. It's very convenient with a user-friendly interface. Highly recommend to install the app on mobile so you can respond faster to inquiries.
I can certainly see the utility of this app, however, this app seems to be a favorite of FIVERR as well. Most of my interactions from this app are from people trying to sell me something, instead of vice versa.
ショッピファイ純正ということで顧客情報や購入履歴に紐づいたチャット対応が可能。返答のテンプレートもあり。チーム内でも連携が容易で全サービス無料。おススメのチャットツールです。
I like this app overall, but the fact that you can't stop it from filling your email inbox with every chat message is annoying. My employee handles the chat inbox so I don't need to be notified of every message via my email. Very annoying.
Hi, there! Thank you for taking the time to review Shopify Inbox! We understand how important it is to streamline notifications, especially when you have a dedicated team handling specific tasks. I’ve flagged your comments about the email notifications for every chat message with our development team as an area for review.
We are constantly working on improving our app's functionality and user experience, and insights like yours are invaluable in this process. Stay tuned for updates, and thank you for helping us improve Shopify Inbox. -Maz, Shopify Support
The experience is good, although sometimes I will miss some information because the page does not refresh
Shopify has decided that we no longer need to see statistics of how our staff are doing in Shopify inbox and removed:
1. Average response time
and mainly
2. Sales
Why would you even think that we don't need to see performance of this sales channel?
Shopify support was NOT able to solve this.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact of this change, I've gone ahead and shared your feedback with our developers. We are however, always working to improve platform and appreciate you sharing those points. - Blair, Shop Support
Using this app helps me help my clients to find what they are looking for. You have made it easy to send them links of the products. I enjoy when my Iwatch dings and I rush to get to my computer so that I can help my clients find what they are looking for. I wish more of my client will use this chat app to talk with me.
Phyllis
Owner of
Mad Moody Quilting Fabrics
Die App ist übersichtlich und erfüllt ihren Zweck.
Das einzige was stört, ist die kleine 1 die nie weggeht, auch wenn keine Nachricht da ist.
Inbox makes interacting with our customers super easy. The "Quick Replies" that you can set up have saved us a lot of time having to answer the same question over and over.
