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Works well for us to date. Easy to set up and configure.
Would prefer if it was styled so you do not have to scroll-up to read instant answers though.
It works really good, but there are some things which you can't change.
1.) There are only pre fixed position for the chat symbol. For us you have to put it very high and this doesn't look good.
2.) You are not able to change the chat symbol to match the CI of your site.
3.) It's not possible to make the chat bubble small enough, even on the smallest size it's really big, especially on mobile.
So if you are looking for something more designable, I would recommend something different.
It is extremely helpful to have the Shopify Inbox available to our customers, and we love getting the notification that we have a message from a customer. Sending them a response back is super easy too! Thank you Shopify!!! We are customers for life and couldn't run our dog supply business without the Shopify app!
Great tool for customers to get answers quickly. Quick answers are a great addition and we've noticed how much customers appreciate an instant response. Easy to use and the mobile app works great. Would like to see it tag customer orders in Shopify.
Seamlessly works within the Shopify system, and the "instant answers" are helpful to customers on off hours to facilitate self-service.
Would be great if there were additional features;
1. landing page, this would allow you to share a contact us page where a customer is prompted to begin conversing.
2. an email address, then this could be used for unified communications, emails are received as chats and can be responded to as chats.
Hey, there! Thank you for your feedback! These additional features sound great and I have added them as feedback for our developers to review. Hopefully these are features they consider adding down the line. -Maz, Shopify Support
me gusta mucho esta opción ya que me indica exactamente en qué momento se encuentra el cliente y que tipo de artículos tiene en su carrito, entonces me resulta muchos más fácil conducir la duda
Very good app. The problem is it does not work with Kallas theme at all. It causes glitches on mobile site, screen flickering, and the modal window not opening fast or closing... Buggy
Hey, there. Thank you for taking the time to leave a review! The Shopify Inbox app is designed to work across most themes - however if you are seeing a specific issue on a theme, your best bet would be to first reach out to the theme developers to see if there's any issues on their side: https://shopify.link/7MJw. After that, feel free to contact our own team and we'd be happy to take a closer look: https://shopify.link/WJna. -Rick, Shopify Support
Inbox has grown over the years, and now is a fully functioning way of communicating with customers. Plus it has a location function in the customer profile section, so you can tell if you're dealing with scammers
Simple, if a little limited, but a great tool. Now, just add email support and we're set ;)
