Shopify Inbox

Perfect app. Works on my phone and desktop seamlessly. When I read and answer a message on my phone, the message leaves the desktop as well for no duplicating messages.

We've been using this for a few over a year now. This has been effective at engaging customers and answering questions. We've had at least 100 conversations (a meaningful number for our store), and the app has worked well. However, after a full year, we wish there was more progress towards integration with additional apps and experiences. Why is it that every messenger app the world over can have an App ecosystem, and Shopify HAS an app ecosystem, and yet, we can't access customer Messenger (Shopify's own SMS and Email app), or Subscriptions (also a Shopify App), or Flow (for automated emails and other customer-specific actions), etc. The lack of progress on features is astounding and shows the lack of vision and ingenuity of the current powers that be at this company. I wish they would use their new-found AI prowess to start accelerating customer engagement feature integration within their own native ecosystem of apps and services.

"I have to say that the support I received from Shopify was exceptional. It can be really challenging to manage everything on my own, but their assistance was incredibly valuable. They helped me understand the functionality of Shopify's Inbox Chat app, which is a free alternative to one of my paid apps that serves the same purpose. In essence, I received free support for a new app and was able to save money by discontinuing an old app. Overall, it was a great experience."

If you have more than one store, it is hard to handle them through this app. This is my only concern why I do not use this app.

Todo bien. Sugerencia: nos gustaría poder buscar los productos por UPC, dentro de Shopify Inbox

Easy to use, and very well-integrated with our Shopify store (duh, it's first party).
Would be great if we could drag and drop media into the chat directly on browser, as we need to attach media quite often.

Me permite entrar en contacto directamente con los visitantes de mi Tienda, y segun la configuracion que tengas en site, podrás filtrar de que país te contactan.

Seria genial si pudieran incluir una opción de editar mensajes ya enviados por el vendedor, esto brindaría la oportunidad de corregir los mensajes que hayan tenido algún error ortográfico, o error en al redacción. En especial en esos días muy activos

super, easy to use. helps land sales when customers have immediate questions while on the site. Because, let's be honest, customers nearly never read your FAQs, they take the path of least resistance. This is a nice way to timely respond.

Not very happy with it. There's always a "delay". By the time a customer's message comes through to me, and I try to respond, they have left the store. Yesterday a customer kept messaging wanting a product. I answered her 3 times, with the direct link!! She kept asking, as if she wasn't getting my reply!!! This happens CONSTANTLY! I'm so frustrated an annoyed with this app! I can respond to a customer, and they never see it!!! I KNOW it says it will go to their email, however at least 90% of the time they either never see the email, or have lost interest!

Esta aplicação é muito prática, principalmente para o meu tipo de negócio, em que faço artigos personalizados. Os clientes que entram na minha loja muitas vezes têm duvidas de como podem encomendar algo que não está disponível para compra imediata e a Shopify Inbox, é fundamental porque é uma forma rápida de comunicarmos com os clientes. Recomendo