Shopify Inbox

works great ... I would like to learn more about it and find a way to do a pop-up notice to more easily respond. I think there should be a pop-up window option on a desktop/laptop or, at minimum, a popup window/notification bubble or something on the dashboard to indicate a new message and allow for a more timely, possibly live customer interaction.

It's my first time using this app. It works great except it wasn't clearly marked well in my inbox. It says it's from a "No reply" address. Lucky I didn't just send it to junk. It was fortunate this morning that I checked my customer list and seen a new customer that didn't purchase. He subscribed only. Then looking further I seen that he had sent me a message. Thats when I rechecked my inbox and found the massage. " Message from customer" and customer's name needs to stand out more. Having said that. It's great knowing people can reach me so easily. Thank you. :-)

This is a great, free chat app. The "Quick Replies" function allows many pre-written answers to be looked up very quickly. Also, the built in product links show the customers photos of the product and allows quick lookups of your products.

The mobile app is fantastic as well.

The only thing I would change or add would be a feature to send a message to a customer who has not yet chatted - like a chat bubble that says "Ask us a question" so they can see the chat box more easily on the website.

A very bad app beacause the messages are failed to be send regularly.
The last time I tried to send the message to answer to the client 30 times but the message is still failed to send. I'd like to send you the screen shot about it.

Shopify Inbox har økt antall bestillinger og sikret oss flere som ellers vi hadde mistet. Ser også at når vi er raskere til å svare så stiger bestillingene. Derfor prioriterer vi nå Shopify Inbox. Rask implementering og enkel å bruke. Glad vi startet med en gang forslaget dukket opp.

CEO Frank Christensen, gavetorget.no

Shopify Inbox has increased the number of orders and secured us more that we would otherwise have lost. Also see that when we are quicker to respond, the orders rise. That's why we now prioritize Shopify Inbox. Fast implementation and easy to use. Glad we started as soon as the proposal appeared.

CEO Frank Christensen, gavetorget.no

The App is almost perfect. One thing I don't like is, that the user has give the Name and E-Mail before a conversation is possible. I can see the advantages.
But not everybody would like to give the name. So we have much less Chat conversions then we had with Tawk.to.
It would be nice to have a setting, where this can be enabled or disabled.

We've been using Shopify Inbox for around 12 months now. It's good and super easy to set up and use. How it easily integrates into our store is awesome. BUT it was a shame when we could no longer have meta products come via here as well. What would make this better would be if we could integrate it into our CRM platform so we don't have to jump between that (where our other chat services are all in one place) and Shopify Inbox.

It works well, but I don´t like that you need to search for all the company employees to assign the message again; a solution could be to Manage assignments with one or two clicks or remember the last person who answers.

I really appreciate this app; however, I'd like more customization options. Specifically, the ability to upload a profile picture for customer service, add gradients or backgrounds to the chat window, and incorporate a notification sound for incoming messages would be greatly beneficial. I'm looking forward to future updates with more innovative features!

Caution - this app has some very serious omissions. It's absolutely NOT ready for prime time. It's missing some essential features. On the plus side, easy to install, use, and find integrated customer info. But the down sides are pretty major. If you ever run into a problem with a customer, and you need to be able to share a prior chat with that customer, you won't be able to. You can not export any chat. You can't email the chat to yourself or a customer. You cannot even copy/paste the chat transcript into a document. It just doesn't copy correctly. Further, your customer cannot log back in and see this chat. I'm pretty confused on why this app is getting so many 5 star reviews. I have used quite a few chat apps and I was suckered into this one because it's free and I generally think highly of shopify apps. However, this app just doesn't cut the mustard. I'm ditching it and getting something that has chat transcripts that can be sent to my primary customer service email address so that I can always share it with a customer. Very disappointing app.