Shopify Inbox

Allows us to connect to visitors and customers at the right time, right when they're shopping - and gracefully handles when we're not available. Great product which helps us deliver a great service.

Very helpful in letting us answer some of the most common ones we get 24 hours a day for customers world-wide! It gets them the answer they want to purchase right away and frees up our staff so we can keep building here at Santa's workshop.

This app has been improving, and currently seems like a pretty good value relative to paid options. But it still bugs out far too frequently, with customers not recieving any messages and asking if anyone is there while I'm actively replying to them. Hope it improves over time!

Great app, works really well on desktop pc but freezes sometimes on the mobile app.

Es súper práctica para atender sobre la marcha consultas de clientes. Creo que esta inmediatez y cercanía son muy apreciadas por las personas, y mejoran su experiencia de usuario de la tienda.

La app funciona muy bien tanto en pc/portátil como en móvil (IPhone).

La recomiendo 100%.

とても動作が軽くて使い勝手は良い。スレッドのオープン、クローズの操作でグリーンの円にチェックを入れるUIはややわかりづらい。

A great way to communicate directly with shoppers at the exact moment when they might hesitate about a purchase, with the added benefit of getting first-hand feedback about your products and services.

I like the inbox app a lot - I can use it from my browser or from my phone so even when I'm on the go I can chat with customers!

I set an away message but unfortunately it's so awesome and sounds like me that my customers sometimes reply to me like I'm actually starting a conversation but that's something I'm just going to have to figure out!

The app is okay. It would be nice to be able to forward messages to other staff members who are not listed on the shopify list. We have staff who simply answer products questions and have no need for access to shopify.

Very helpful app to communicate quickly with my customers no matter where I am at. I like how easy it was to install it and that it includes a mobile app so I get notifications right away when customer needs assistance.