Shopify Inbox

Sehr gute App. Man kann einfach und schnell mit den Kunden kommunizieren. Die Einrichtung war kinderleicht. Den Support habe ich einmal angeschrieben und mir wurde umgehend geantwortet. Den 5 Stern bekommt ihr, wenn man den Chat zu bestimmten Zeiten abstellen könnte.

We like it... but there are a few things we would like to share.

1) We have 3 stores and it's VERY hard to switch between each chat. We have to log out of each store and then log into the 1 store we want to chat with.
2) When the conversation is done it would be great to have a "copy conversation" button. We have a database and we save all customer conversations.
3) We have 3 people who respond to messages.... it would be great when the conversation is closed an email goes out stating that so the other agents know it has been handled and no need to long in and respond.

It seems to be well maintained and updated, works reliably, nice to be able to collaborate with other employees to assist inquiring customers, only picky thing would be I wish we could customize the UI a little more like G-Mail Inbox, etc, and perhaps incorporate the AI capabilities for creating replies quicker, etc

Good App that links well to order enquiry status. With a bit more control over the position and size of the widget I would have given 5 stars

Quick, easy to use, has given us a better insight into customer issues and questions and enabled us to be more responsive in and out of hours.

Loving this app so far, I was converted from a different app and it's the best thing I done. I have had more people use our live chat in the past 24 hours then I had on our old system in the 6 months we had it. Easy to use.

The inbox for windows has been great. For some reason I cant access it with my phone, my only complaint about the app.

Super easy to setup. Good user experience. Had an immediate lift in online chat conversations from Zendesk.

The app is great! Very user-friendly, easy to manage, super helpful data like the page the customer is looking at, customer profile, order history, items in cart, etc.

I love the chat feature! It really helps to convert sales and I feel that it helps my customers to feel that they can trust that my tiny little business is legit and trustworthy and that it gives them confidence that they won't get scammed.