Recenze (5 799)
Zpřesnit
-
Podle hodnocení
Unfortunately a complete downgrade since the new update. Customers are not asked for their email so we cant stay in contact anymore. If youre using the login tool people have to verify by 2fa. This was our main sales funnel & is now complete useless.
Thank you for the feedback, and I am sorry this hit your main sales funnel. The email step is back as an option: a new Inbox setting lets customers share their name and email to start a chat, with no login or two-factor step, like the previous Inbox. It is rolling out to all stores now under Sales channels > Inbox > Chat settings > Collect customer details. Choose Require name and email there (the other options are Require customers to sign-in and Allow anonymous chats). One note: this applies to chats with your team. The AI agent still answers anonymous visitors instantly, by design, so customers get help in seconds even while you are offline. We default to sign-in because it confirms the customer owns the email they leave, so your follow-ups reach real buyers, but the lower friction path is now your call.
Will the previous widget style be restored? It used to be larger, more noticeable, and had bigger buttons. The current version is much smaller and is almost invisible to customers.
Shopify Inbox previously required visitors to provide their name and email address (for follow-up purposes) before sending a message; it now allows anonymous chats, though messages cannot be delivered to the customer if they leave the conversation.
Thank you for the precise description. That gap, anonymous chats with undeliverable replies, is what we fixed. A new Inbox setting lets customers share their name and email before chatting, like the previous Inbox, so your replies can reach them after they leave. It is rolling out to all stores now under Sales channels > Inbox > Chat settings > Collect customer details. Choose Require name and email there (the other options are Require customers to sign-in and Allow anonymous chats). One note: this applies to chats with your team. The AI agent still answers anonymous visitors instantly, by design, so customers get help in seconds even while you are offline. We default to sign-in because it confirms the customer owns the email they leave, but you can now choose the simpler path for your store.
LE RISPOSTE SONO BEN STRUTTURATE E IN CASO DI NECESSITA IL MESSAGGIO IENE INITRATO ALLA PERSONA FISICA. MOLTO SODDISFATTA .
There has been one issue it comes up on the front of my iphone but there can be a long delay before the message shows in the app. This can be especially annoying if you don't catch the gist of the message from its first appearance.
Thanks for flagging this, and for the detail on the delay between the iPhone notification and the message showing in the app. That lag is worth looking into, especially when the preview doesn't show the full message. Making sure you're on the latest app version can sometimes help with sync timing. If it continues, our support team can dig into it with you at help.shopify.com/support. Thanks for taking the time to report it.
So easy for my customers to message me and I love that it informs me immediately, unlike an email.
It recently had an update that made it a lot less customizable and a poorer UX experience. It converts less and doesn't have the option to collect leads. Hoping they'll revert it back ASAP!
Thank you, and following up on my email: lead collection is back. A new Inbox setting lets customers share their name and email to start a chat, like the previous Inbox, so every conversation can become a lead again. It is rolling out to all stores now under Sales channels > Inbox > Chat settings > Collect customer details. Choose Require name and email there (the other options are Require customers to sign-in and Allow anonymous chats). One note: this applies to chats with your team. The AI agent still answers anonymous visitors instantly, by design, so customers get help in seconds even while you are offline. We default to sign-in because it confirms the customer owns the email they leave, so follow-ups reach real people, but you can now choose the lighter option. You can also customize how the chat looks from the pencil icon next to Inbox on that same page, which opens the theme editor.
How do I remove this piece of rubbish from my store?
Sorry, I meant to say garbage from my store.
Do you bother to test your apps at all, or are you so in love with AI that you think it doesn't matter.
The developer has come back saying I can turn off this app anytime, which again isn't true.
Cannot belive how sloppy these Shopify apps are becoming
Hi Inbox is an app that you can uninstall at anytime, or turn off within your Theme Editor.
Jól működik. AI asszisztens hiányzik belőle.
Illetve jó lenne, ha a FAQ beépíthető lenne 2-3 szint mélységű menürendszerrel.
Very pleasant and easy to use; the AI responses are scary accurate
