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var vild med denne app indtil den blev opdateret. totalt uprofessionelt setup nu - man kan ikke se hvem man chatter med og træningen med agenten er mangelfuld og man kan ikke få rullet de oprindelige indstillinger tilbage - så fra at den var til 5 stjerner er den nu kun til 0 stjerner - hvis jeg kunne give det! Troede Shopify skulle udvikle apps til det bedre - men det er ikke tilfældet.
Muligheden for at se, hvem man chatter med – uden krav om login – nu er implementeret - men kun gældende når chatten er live - ikke når agenten overtager. Det betyder også en masse anonyme besøgende som stiller dumme spørgsmål og kommer med forkerte svar selv om instruktioner og faq er oprettet ?? Mega dårligt udviklingsarbejde. Den kan ikke længere bruges. Stadig 0 stjerner.
Tak for the feedback, and following up on my email: the option to see who you are chatting with, without requiring sign-in, is now built. Customers can share their name and email to start a chat, like the previous Inbox, so they no longer appear as anonymous visitors. It is rolling out to all stores now under Sales channels > Inbox > Chat settings > Collect customer details. Choose Require name and email there (the other options are Require customers to sign-in and Allow anonymous chats). One note: this applies to chats with your team. The AI agent still answers anonymous visitors instantly, by design, so customers get help in seconds even while you are offline. We default to sign-in because it confirms the customer owns the email they leave, but you can now choose the simpler path for your store.
This is good, requires a little learning.
Would be great if it could take other actions additional to answering, for example, making a note on the order if it refers to one, or maybe a flow that takes the chat and emails it to increase exposure, particularly where answers can be harder.
as a 17 year Shopify owner the app works great and does help our customers find what they are looking for. I am still programming it as we learn but all good news. We would like to add product photos to customers looking for a styles look.
Thank you, Cristofer
This app has the potential to be a useful tool but as forewarned, it can make mistakes, and it does. I have had to disable it due to repeated mistakes that have negatively impacted my bottom line.
Every store must have the shopify inbox app. it eliminates 80% of time spent answering customer questions, improves search and discovery, eliminates 80% of the time spent searching for things, and it should become the central point for interaction for everything as intelligence increases. I am improving it everyday as much as I can because it can handle queries beautifully. It used to be really bad, that's why i preffered to have it turned off for 2 years. Before, you would receive notification for a new chat long after the customer left the chat but now, they are instant.
Thank you for the wonderful review. We continue to work to bring improvements to Inbox.
This was better before the log in-button, now we can't answer any of our costumer's questions because they don't want to leave their email
Hi there - you can change the settings to what works for your store by going into Admin > Sales channels > Inbox > Collect customer details and choose between the options available. We find merchants who configure this based on their unique needs get better results.
Still early days in the use and development process. Be great to have this connected up to our customer service email and a way for a conversation to convert into an email in our customer service email for further AI CRM training
This app has immense untapped potential, I just wish Shopify had reached out to Store Owners for understanding more about customer support.
AI agent is great but without a way to handover the conversation to a human agent, I dont think there is a way I can use it 24x7. In fact, I have made the hard decision of turning it off completely.
There is a report named Storefront agent conversations and feedback, even if there are negative feedbacks in the report - there is no way to pin point the conversation where customers have left the feedback, this is shocking. Whats the point of the report if we cant action on the insights.
Please fix these things, open up the Inbox API, let store owners read through the conversations and make informed decisions based on insights derived from this support avenue. If not, whats the point of all this?
Hi thanks for the review. The AI agent always shows buyers an option to connect to staff after every message so buyers can click it whenever they'd like. Additionally the AI agent proactively offers to connect to staff when it cannot handle requests. Also within the Inbox app you will see where the buyer had a thumbs up/down/add to cart etc. We keep adding more features and are finding the AI agent particularly helpful for merchants to improve conversion when the merchant is otherwise offline. While the choice is yours and there are many options for apps you can use, we hope you will give it another chance.
Bonjour,
Le widget Chat de la boutique en ligne / Shopify Inbox affiche un bouton « Se connecter » avec une couleur violette imposée. Cette couleur ne respecte pas toujours l’identité visuelle des marques et peut nuire à la cohérence graphique d’une boutique.
Nous avons besoin d’une option dans les réglages du chat permettant :
- de choisir la couleur de fond du bouton ;
- de choisir la couleur du texte ;
- ou de masquer complètement le bouton.
Les réglages visibles de l’embed ne proposent pas cette personnalisation, et le CSS personnalisé du thème ne peut pas atteindre le bouton puisqu’il se trouve dans un Shadow DOM. Même une surcharge JavaScript dans layout/theme.liquid ne permet pas de le modifier de manière fiable.
Une option native de couleur ou de masquage serait importante pour préserver l’identité visuelle et l’intégrité des marques utilisant Shopify.
Merci de transmettre cette demande à l’équipe produit concernée.
Das aktuelle Update ist für mich ein massiver Rückschritt.
Besonders problematisch ist die neue Navigation. Kunden können sich nach bestimmten Aktionen bzw. Instant Answers nicht vernünftig zurück navigieren. Statt einer einfachen und erwartbaren „Zurück“-Funktion landet man teilweise in völlig unlogischen Zuständen oder bekommt erneut Aufforderungen zur Anmeldung angezeigt.
Noch unverständlicher ist der auffällige „Anmelden“-Button im Chat-Header. Obwohl anonyme Chats aktiviert sind und eine Anmeldung für den normalen Chat überhaupt nicht erforderlich ist, wird dem Kunden dieser Button permanent angezeigt. Warum gibt es keine einfache Einstellung, mit der Händler diesen Anmeldebutton deaktivieren können?
Genau solche Dinge erzeugen Reibung an einer Stelle, an der Kunden eigentlich schnell und unkompliziert Kontakt aufnehmen sollen.
