Shopify Inbox

easy to use and flexible. Haven't seen the need to purchase more complex solutions but really a shame messenger + WhatsApp chat isn't supported.

Newest update caused many issues. Chat for customers won't load all the time when pressed on it for mobile. Now shows a product recommendation on chat and it seems like it is the only and same for everyone. This product recommendation doesn't help those that have landing pages as it can pull customers away from what they are reading and be distracting. Since it is recommending the same products for everyone, it becomes useless for those that are not interested in that product causing a disconnect.

Based on this app I can see Shopify really cares about helping store owners connect with their customers. To be able to message on the computer and via mobile we can stay connected even when offline. I would like the ability to easily switch between stores as I have several. I will get a notification from one store that I need to respond to and then another from another store. Switching back and forth easily will help me take care of my customers more easily. Thank you for all you do for us

Es muy buena, me permite ver todo lo referente a mis pedidos, si están en proceso de envío, en tráfico o con problemas al igual que atender las dudas de nuestros clientes que escriben por inbox.
Esta aplicación me ayuda mucho a agilizar mi trabajo.

Bien mais parfois innaccessible dommage, si elle était 100% stable je mettrais 5 etoiles

Works well for us to date. Easy to set up and configure.

Would prefer if it was styled so you do not have to scroll-up to read instant answers though.

It works really good, but there are some things which you can't change.

1.) There are only pre fixed position for the chat symbol. For us you have to put it very high and this doesn't look good.
2.) You are not able to change the chat symbol to match the CI of your site.
3.) It's not possible to make the chat bubble small enough, even on the smallest size it's really big, especially on mobile.

So if you are looking for something more designable, I would recommend something different.

It is extremely helpful to have the Shopify Inbox available to our customers, and we love getting the notification that we have a message from a customer. Sending them a response back is super easy too! Thank you Shopify!!! We are customers for life and couldn't run our dog supply business without the Shopify app!

Great tool for customers to get answers quickly. Quick answers are a great addition and we've noticed how much customers appreciate an instant response. Easy to use and the mobile app works great. Would like to see it tag customer orders in Shopify.

Seamlessly works within the Shopify system, and the "instant answers" are helpful to customers on off hours to facilitate self-service.