Shopify Inbox

We've been using Shopify Inbox for around 12 months now. It's good and super easy to set up and use. How it easily integrates into our store is awesome. BUT it was a shame when we could no longer have meta products come via here as well. What would make this better would be if we could integrate it into our CRM platform so we don't have to jump between that (where our other chat services are all in one place) and Shopify Inbox.

It works well, but I don´t like that you need to search for all the company employees to assign the message again; a solution could be to Manage assignments with one or two clicks or remember the last person who answers.

I really appreciate this app; however, I'd like more customization options. Specifically, the ability to upload a profile picture for customer service, add gradients or backgrounds to the chat window, and incorporate a notification sound for incoming messages would be greatly beneficial. I'm looking forward to future updates with more innovative features!

Caution - this app has some very serious omissions. It's absolutely NOT ready for prime time. It's missing some essential features. On the plus side, easy to install, use, and find integrated customer info. But the down sides are pretty major. If you ever run into a problem with a customer, and you need to be able to share a prior chat with that customer, you won't be able to. You can not export any chat. You can't email the chat to yourself or a customer. You cannot even copy/paste the chat transcript into a document. It just doesn't copy correctly. Further, your customer cannot log back in and see this chat. I'm pretty confused on why this app is getting so many 5 star reviews. I have used quite a few chat apps and I was suckered into this one because it's free and I generally think highly of shopify apps. However, this app just doesn't cut the mustard. I'm ditching it and getting something that has chat transcripts that can be sent to my primary customer service email address so that I can always share it with a customer. Very disappointing app.

It offers a more immediate way to have interaction with my customers. Not all customers want to phone, and emailing back and forth is not always the best option for people. Having a chat option on my site has increased my exposure and has definitely led to an increase in sales.

Simple and effective method to integrating a customer chat section to your site. I have noticed a noticeable increase in conversions with Shopify Inbox' automatic replies and have been able to regularly monitor what types of questions my customers are most concerned about through their chats.

tenemos algun problema con las estadisticas de seguimiento
llevamos mas de un mes sin encontrar una solucion para esto. por el resto bien

I have had two conversations in the past two days that lasted over an hour where I had to re-explain myself several times. I had one desired outcome yesterday, and a different one today. Neither one were resolved. Each time they offered solutions that were not at all related to my questions. I am left feeling confused and super frustrated.

Issue:
1. In product recommendation , keyword search is inefficient, fuzzy match not functioning properly as system want "Exact" match keyword.
Store owner need to try different keyword multiple times to get correct item.

2. Does not support reply to specific msg.

3. Auto reply msg will marks as "read" , so owner will miss visitor msg.

It works well, but when you type a response to the customer you have to mouse over to the Send button. On other apps you can just hit enter and it sends your message. It slows you down a little bit.