Shopify Inbox

It works well, but when you type a response to the customer you have to mouse over to the Send button. On other apps you can just hit enter and it sends your message. It slows you down a little bit.

So far so good. It's been helpful to engage with customers that don't want to call our 1800 number or can't get through for other reasons. They can easily leave a message and come back it it when they're next on, or reply via the email that gets sent to them.
Very handy to be able to offer products and upsells or discount codes to customers. highly recommended you use this FREE app to increase customer engagement for your brand.

Utilizo SHOPIFY INBOX para relacionarme con los client@s de manera muy satisfactoria. Es una APP que funciona muy bien y es una opción muy bien valorada por nuestros clientes para hacernos preguntas o resolver dudas que puedan tener. APP de fácil gestión y muy personalizable a la imagen de la empresa. Recomendamos totalmente esta aplicación!!!

Pros: I like the convenience of having chat on my website. I also like that it was easy to setup and I don't have to do anything to "maintain" it. I also like that when I miss a chat, the response is emailed to the customer. And I like the idea of having AI responses.

Cons: The AI bot is annoying. It generates long, automated responses that are not accurate. I waste time deleting them to write my response. And then the bot doesn't learn from my responses to improve the next time around. That's disappointing.

Wishes: I wish there was a way to identify shopping patterns and determine when someone was about to bounce out of the website and allow me to flag them before hand. I also wish there was a way that it could provide insights that would improve a customer's overall shopping experience to improve conversion. I wish there was a way I could categorize customers and message them accordingly (e.g. if someone says can I get added to a waitlist for something, I'd like to do that automatically). I wish there was a way that I could consolidate insights about the types of questions they were asking and context so I could make improvements to my site, product descriptions, etc.

Se cierra la sesión muy seguido y no puedo ver los mensajes; tengo que chequear si está iniciada para no responder tarde algunos mensajes

ES un canal más de venta. Una buena forma de contactar con los clientes potenciales y de obtener su email. Debería dar más opciones de búquedas de chats.

Live Chat allows people to preview what the customer is typing to help better anticipate their needs and give an almost immediate response. Watching dots ... is a waste of time when every second matters

1. 建议可以打标，比如不同颜色，对于有些客户信息，可以根据打标来进行先后处理。
2. 可以有文件夹，比如关于退货相关询问，可以转移到退货文件夹，关于操作，可以转移到操作的文件夹；
以上，谢谢

Fully enjoying the Inbox app, love the shortcut that allows me to quickly open the customer's account and the notifications that shows what the customers last activity was, ie. added an item to their cart. removed an item etc. Can't wait to see what else will be added in the future.

This has been excellent for us. We had very few "message" enquiries through third party apps but this one tends to trigger plenty of solid inquiries.