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Very pleasant and easy to use; the AI responses are scary accurate
Can't find anywhere to have the email notifications go to our store email address instead of the owner email address. This isn't great when staff need to help with notifications.
Thanks for sharing this. Each staff member you add to Inbox gets their own message notifications, so your team can help respond without relying on the owner's email. You can manage team access and notification preferences in your Inbox and store settings. For help setting this up the way your team works, our team at help.shopify.com/support can walk through the options, and your feedback on routing notifications to a shared store address is valuable as we keep improving Inbox.
This is a great app/feature. I like how the AI part of it is learning with excellent responses as we go. Some AI responses do not even need editing.
It would be great if text/sms was a main option feature as some email providers will direct any replies with links to products to the spam folder and people miss this thinking we have not bothered to reply when we have.
BLOCK SENDER FEATURE SORELY NEEDED. The same person spams me over and over and all Shopify Inbox lets you do is block the conversation. Absurdly useless!!!
How could you mess up this app so badly? Customer need to create an account now in order to ask simple questions?
Thank you for the direct feedback. Customers should not need an account just to ask a simple question, and we built the option back. A new Inbox setting lets customers start a chat by sharing only their name and email, like classic Inbox, and it is rolling out to all stores now. We default to sign-in because it confirms the customer owns the email they leave, so your follow-ups reach a real person, but the choice is now yours. You will find it under Sales channels > Inbox > Chat settings > Collect customer details. Choose Require name and email there (the other options are Require customers to sign-in and Allow anonymous chats). One note: this applies to chats with your team. The AI agent still answers anonymous visitors instantly, by design, so customers get help in seconds even while you are offline.
Easy to use. let's me know immediately when a customer is using the chat feature on my website. Sends notifications so I can respond quickly,, and you can set up some instant response for common questions.
I love the fact when the customer respond a response is already typed in the reply
Agent is limited; even if we give it info, it keeps responding as if it is clueless.
Great App with added benefit of auto response and linking products. Room for improvement on HUD/user interface for Unread messages and managing messages. All around pretty great though!
The latest update completely changed how it looks for the worse. It isn't something you can can change like a theme feature.
I will be removing this app as soon as I can make a replacement.
Thanks for this review. You asked for more control over how the chat looks, and that is now live. In your Shopify Admin, go to Sales channels > Inbox and click the pencil icon next to the Inbox name. It opens the Theme editor on the Inbox app embed, where you can adjust text size, chat button size, and colors, so the chat can be as prominent or as subtle as you want.
