Shopify Inbox

Bonjour,

Le widget Chat de la boutique en ligne / Shopify Inbox affiche un bouton « Se connecter » avec une couleur violette imposée. Cette couleur ne respecte pas toujours l’identité visuelle des marques et peut nuire à la cohérence graphique d’une boutique.

Nous avons besoin d’une option dans les réglages du chat permettant :

- de choisir la couleur de fond du bouton ;
- de choisir la couleur du texte ;
- ou de masquer complètement le bouton.

Les réglages visibles de l’embed ne proposent pas cette personnalisation, et le CSS personnalisé du thème ne peut pas atteindre le bouton puisqu’il se trouve dans un Shadow DOM. Même une surcharge JavaScript dans layout/theme.liquid ne permet pas de le modifier de manière fiable.

Une option native de couleur ou de masquage serait importante pour préserver l’identité visuelle et l’intégrité des marques utilisant Shopify.

Merci de transmettre cette demande à l’équipe produit concernée.

Jusqu'à il y a quelques jour l'application était bien, maintenant c'est vraiment nul. Même les clients ne peuvent plus reprendre des discussions qui ont parfois plusieurs mois.
On arrive sur une interface qui ne se mentons pas ne sert pas à grand chose. Avant c'était clair et direct, maintenant je dois réfléchir pour trouver ce même onglet. Je vais probablement changer d'outil de discussion. Sauf si on me propose une méthode pour revenir à l'ancienne version.

The Shopify Inbox AI agent has real potential and is a genuine step up from the previous Inbox (which was limited to live chat management). But several issues still need fixing before it can be used reliably in production.

1. Response language
The AI has replied in English even though the entire conversation was in French.

2. Inconsistency depending on how the question is phrased
Two questions with the same intent, phrased differently, don't give the same answer: one omits relevant information/product, the other doesn't. This is a real reliability concern if the result depends so heavily on the customer's exact wording.

3. Hallucinated non-existent link
On certain requests, the AI tries to share a link to a page that doesn't exist at all on our site. How can this type of URL hallucination be avoided?

4. Scope of learning
Does the training/learning happen only at the conversation level, or does it also benefit future conversations?

5. Disabling the AI mid-conversation
After disabling the AI agent while a conversation was in progress, it kept being handled by the AI despite the box being unchecked. Is this a bug?

6. Limited training options
For training, with Knowledge Base you can suggest answers, but not suggest new questions in the scenarios. Is this planned? We also don't have control over selecting/correcting which data source is used, which is surprising.

Overall, a great tool at first glance, but one that still needs a lot of foundational work. Looking forward to updates. In the meantime, to get reliable answers, I'm forced to use another paid tool instead of this native, free one.

Très bonne application gratuite. Elle s’intègre parfaitement à ma boutique Shopify et facilite les échanges avec les visiteurs. L’interface est simple, intuitive et agréable à utiliser. Je la recommande vivement !

as a 17 year Shopify owner the app works great and does help our customers find what they are looking for. I am still programming it as we learn but all good news. We would like to add product photos to customers looking for a styles look.
Thank you, Cristofer

This app has the potential to be a useful tool but as forewarned, it can make mistakes, and it does. I have had to disable it due to repeated mistakes that have negatively impacted my bottom line.

Every store must have the shopify inbox app. it eliminates 80% of time spent answering customer questions, improves search and discovery, eliminates 80% of the time spent searching for things, and it should become the central point for interaction for everything as intelligence increases. I am improving it everyday as much as I can because it can handle queries beautifully. It used to be really bad, that's why i preffered to have it turned off for 2 years. Before, you would receive notification for a new chat long after the customer left the chat but now, they are instant.

This was better before the log in-button, now we can't answer any of our costumer's questions because they don't want to leave their email

Still early days in the use and development process. Be great to have this connected up to our customer service email and a way for a conversation to convert into an email in our customer service email for further AI CRM training

This app has immense untapped potential, I just wish Shopify had reached out to Store Owners for understanding more about customer support.

AI agent is great but without a way to handover the conversation to a human agent, I dont think there is a way I can use it 24x7. In fact, I have made the hard decision of turning it off completely.

There is a report named Storefront agent conversations and feedback, even if there are negative feedbacks in the report - there is no way to pin point the conversation where customers have left the feedback, this is shocking. Whats the point of the report if we cant action on the insights.

Please fix these things, open up the Inbox API, let store owners read through the conversations and make informed decisions based on insights derived from this support avenue. If not, whats the point of all this?