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Very helpful replying back with the customers when I'm not around to communicate with them.
Getting answers completely wrong. I need help turning the chatbot off.
It works well, but it'd be nice if it had more data as to the customers activities on-site....Zoho apps have this and their not native...I'd think it to be quite easy to include this on a native shopify app.
Thanks for the kind words and the thoughtful suggestion. Deeper visibility into on-site customer activity is a great idea for Inbox, and we've shared it with the team that builds the app. If you'd like a rundown of the customer context available in conversations today, our team at help.shopify.com/support is happy to walk you through it. We appreciate you taking the time to share this.
It’s not as user-friendly as before, and I don’t like the new design. I hope you can bring back the previous version.
I was really happy when the AI was working, but it suddenly disappeared. Now I have to respond to customers manually instead of the AI agent. Could you please check why this happened?
Hi HWANGSIL, sorry you ran into an issue. We had a brief outage that should have resolved. I just confirmed on your site that chat with AI agent is working. Let us know if you see a problem again.
I can't open the chat box, it keeps showing 'Error occurred' 'Please try again'
Hi AIX-studio, sorry you ran into an issue. We had a brief outage that should have resolved. Is this still a problem you are seeing?
The previous version was working well. The new version harms our business significantly. Please revert it back to the previous bold and clean version. V
Hi Natuross, sorry the updated design is not working for your store. The previous widget cannot be restored, but you can customize the new one from Sales channels → Inbox by selecting the pencil beside Inbox. This opens the theme editor, where you can flip "Invert activator colors" to make the chat more visible. Coming soon we will enable more settings for font size etc.
We need localized features on the app (at least multiple language support for the welcome message on the chatbox)
Für uns leider unbrauchbar, da man den Text auf verschiedenen Vorlagen nicht ändern kann. Die Default-Vorlagen sind in Du-Form gehalten, in unserem Shop sprechen wir die Kunden aber mit Sie an. Eigentlich eine triviale Sache, schade, dass diese App keine Änderungen am Text zulässt.
Vielen Dank für Ihr Feedback. Dass Sie Ihre Kundschaft mit „Sie" ansprechen möchten, ist gut nachvollziehbar. Die von Ihnen erstellten Schnellantworten und Sofortantworten (FAQ) können Sie übrigens frei formulieren, also durchgehend in der Sie-Form. Die fest hinterlegten Standardtexte der App sind aktuell in der Du-Form und lassen sich nicht anpassen. Diesen Punkt geben wir als Feedback an unser Team weiter. Danke, dass Sie sich die Zeit genommen haben.
I had access to chats/ inbox but for a long time now i have not been able to access this shopify in box aka chats, I was told to reach out to tech support yet are unable to find any tech support links to help resolve these issues. fortunately i am not the only one at my company and others still have access but I do not.
I can log in to shopify in box in on of my stores but when I click on a chat it errors out and then the other store i will not allow me access at all so I have to log in through my first store then try to click over to it. only for it to error out.
Thanks for the detail. A chat that errors on click, plus one store you can't open at all while colleagues can, usually points to something account- or permission-specific. Two things that help: ask your store owner to confirm your staff permissions on the affected store (since teammates still have access), and reach our support team directly at help.shopify.com/support to look into the errors on your account. Trying a different browser or incognito can also rule out a cached session.
