Shopify Inbox

as a 17 year Shopify owner the app works great and does help our customers find what they are looking for. I am still programming it as we learn but all good news. We would like to add product photos to customers looking for a styles look.
Thank you, Cristofer

This app has the potential to be a useful tool but as forewarned, it can make mistakes, and it does. I have had to disable it due to repeated mistakes that have negatively impacted my bottom line.

Every store must have the shopify inbox app. it eliminates 80% of time spent answering customer questions, improves search and discovery, eliminates 80% of the time spent searching for things, and it should become the central point for interaction for everything as intelligence increases. I am improving it everyday as much as I can because it can handle queries beautifully. It used to be really bad, that's why i preffered to have it turned off for 2 years. Before, you would receive notification for a new chat long after the customer left the chat but now, they are instant.

This was better before the log in-button, now we can't answer any of our costumer's questions because they don't want to leave their email

Still early days in the use and development process. Be great to have this connected up to our customer service email and a way for a conversation to convert into an email in our customer service email for further AI CRM training

This app has immense untapped potential, I just wish Shopify had reached out to Store Owners for understanding more about customer support.

AI agent is great but without a way to handover the conversation to a human agent, I dont think there is a way I can use it 24x7. In fact, I have made the hard decision of turning it off completely.

There is a report named Storefront agent conversations and feedback, even if there are negative feedbacks in the report - there is no way to pin point the conversation where customers have left the feedback, this is shocking. Whats the point of the report if we cant action on the insights.

Please fix these things, open up the Inbox API, let store owners read through the conversations and make informed decisions based on insights derived from this support avenue. If not, whats the point of all this?

Bonjour,

Le widget Chat de la boutique en ligne / Shopify Inbox affiche un bouton « Se connecter » avec une couleur violette imposée. Cette couleur ne respecte pas toujours l’identité visuelle des marques et peut nuire à la cohérence graphique d’une boutique.

Nous avons besoin d’une option dans les réglages du chat permettant :

- de choisir la couleur de fond du bouton ;
- de choisir la couleur du texte ;
- ou de masquer complètement le bouton.

Les réglages visibles de l’embed ne proposent pas cette personnalisation, et le CSS personnalisé du thème ne peut pas atteindre le bouton puisqu’il se trouve dans un Shadow DOM. Même une surcharge JavaScript dans layout/theme.liquid ne permet pas de le modifier de manière fiable.

Une option native de couleur ou de masquage serait importante pour préserver l’identité visuelle et l’intégrité des marques utilisant Shopify.

Merci de transmettre cette demande à l’équipe produit concernée.

Das aktuelle Update ist für mich ein massiver Rückschritt.

Besonders problematisch ist die neue Navigation. Kunden können sich nach bestimmten Aktionen bzw. Instant Answers nicht vernünftig zurück navigieren. Statt einer einfachen und erwartbaren „Zurück“-Funktion landet man teilweise in völlig unlogischen Zuständen oder bekommt erneut Aufforderungen zur Anmeldung angezeigt.

Noch unverständlicher ist der auffällige „Anmelden“-Button im Chat-Header. Obwohl anonyme Chats aktiviert sind und eine Anmeldung für den normalen Chat überhaupt nicht erforderlich ist, wird dem Kunden dieser Button permanent angezeigt. Warum gibt es keine einfache Einstellung, mit der Händler diesen Anmeldebutton deaktivieren können?

Genau solche Dinge erzeugen Reibung an einer Stelle, an der Kunden eigentlich schnell und unkompliziert Kontakt aufnehmen sollen.

Have been using Shopify Inbox for years with no issues. The latest update is completely unusable. No way to customise the look of it properly, no back buttons for customers to return to, the design makes no sense and there is too much information to fill in, in order to start the chat. Customer contact has dropped close to zero after this update defeating the whole point of having the website chat. Please provide an option to revert back to the old version.

Bom dia,

Muito bom, recomendo!

Só tem um problema que encontrei. Quando o cliente pede o link do produtos no site e ele está ok para aparecer, o card, dentro do conversa não trás o link para o cliente abrir o produto no site.

Já revi todas as configurações, o cad do produto aparece na conversa, mas sem link para o cliente clicar e ir para a página do produto no site.

E está tudo configurado corretamente...