Shopify Inbox

Hello! The only drawback of this application is that there is no exit button on the mobile version. If you want to exit, you have to exit the entire website? Looking forward to the later optimization!

Manchmal wird bei geschlossener App angezeigt, dass es noch offene Nachrichten gibt (der rote Kreis mit einer 1 darin), obwohl alle Nachrichten bereits bearbeitet wurden.

wish it had more customization features given how long it's been out but overall it's decent. Better than mixing in customer messages into my inbox.

Pro: I love the functionality of it it's easy to use interface on my desktop and phone. I like that I can attach multiple items, which is great for me since I send proofs for approval for every order.
Cons/Needed improvements!
1. The saved quick reply options character limit is too low.
2. I hate that conversations expire, they really need to stay active for at least a couple months!
3. I wish it would automatically merge all messages from the same customer/email address... I can have 7 different chats from one and it's really hard to track.
4. I wish I could initiate a conversation with someone who submitted an order, rather than need them to reach out first.
5. It would be really nice it it would allow Excel files to be attached.
6. I hate all the spam emails I get that seems to be connected to the app.

Inbox works well. The only down side is that it will be used to contact you about "helping your business". It cn be a bit of a back door for people trying to sell you stuff.
For client relations and contact it works great but be prepared to get spammed.

Very handy but could do with being able to create instant throw away single use discount codes in the chat window. Also, being able to create and manage a customers cart, including discounts etc would be very useful.

Grundsätzlich sehr gute und intuitive Oberfläche.
Alle Funktionalitäten gehen gut und leicht von der Hand.
Schade ist, dass man von den Kund: innen falsch eingegeben Mailadressen nicht ändern bzw. anpassen kann. So muss über das normale Mail-Programm nachgearbeitet werden. Diesen Verlauf hat man dann aber nicht mehr in der Inbox.

Es sencillo y funciona bien
El chat en movil resulta demasiado grande. ocupa toda la pantalla de movil y puede echar al usuario

Lo malo es que las preguntas automaticas solo dejan 350 caracteres y es realmente muy poco. Deberían ampliar eso

I love that this allows me to work from my phone so easily to manage support chats.

I really wish that we would be allowed to have quick replies with more than 350 characters. I have a lot of support questions that could use much longer responses that are pre-filled, but i have to go to my customer support system & copy the responses to bring over, which takes some time.

I also wish that we could see which instant answers caused sales to happen, so we had a better grasp on which instant answers to keep and what to else to test!

It's a respectable chat app. Easy to setup, and the notifications are timely. On occasion we have challenges launching the phone app on Android, but 90% of the time it's perfect.

We have several people who do use the chat. It would be great if you could "claim" a chat, or see if another person in your organization is typing. This would prevent the times when two or three people all answer at the same time.