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Our website development has been stalled for 5 days, and they haven't responded to our emails. The support is a disaster and completely ignores our emails. I wouldn't recommend them to anyone!!
We’re truly sorry to hear about your experience and completely understand how frustrating delays can be. Supporting our merchants is our top priority, and it’s never our intention to make anyone feel unheard.
After reviewing our records, we’ve confirmed that we responded to your emails and also reached out directly to offer assistance. If our messages didn’t reach you, or there’s been any misunderstanding, we’d love for you to reconnect with us. Our team is always available to help via live chat, email, or even Zoom calls, ensuring you get the support you need as quickly as possible.
Your feedback is invaluable to us, and we’re continuously working to improve every aspect of our service. Thank you for sharing your concerns, and we hope to have the opportunity to make this right and earn back your trust.
I've been using this app for a monthly membership and I am enjoying it thus far. I love that I can take recordings and upload them for my members, and I can drip content to them as well. I did have some trouble setting up, but the InflowKit team was a great help and they got me situated. I really appreciate how they recorded a video for me so that I can utilize when I create more memberships and have user ease.
I am using this app to help scale in business as I am learning all that this app provides in the efforts to scale business is amazing. Very simple set up and connections the support team is excellent in working with me as I am working on ideas for the best usage of the app. I love starting with companies from the ground floor as the growth process is so amazing and I have done it now with a few companies and the outcome is just simply amazing to be part of a great team all routing for one another's success. I look forward to building a working relationship that will grow for many years to come.
What I value most about this app is its customer service. They are very easy to contact and to get a video call with them. I am not the developer of my website, but with basic knowledge and the guidance of their team I was able to solve the need that my site had at the time. I feel calmer about my business (selling online courses) because I know I can count on them in case of any eventuality. I am really very grateful.
Thank you .We are grateful to have you as our customer.
Some of the features don't work, specifically the ones that help personalize the page (colors, fonts, etc). Customer service is not readily available and is not available at the hours shown on their support website. I scheduled a meeting with them (through their website) and they didn't show up (I waited for 40 minutes). I am looking for better alternatives.
Hi Jandi,
Thank you for the feedback.
Apologies for the missed meeting, it was due to a mistake on our part. It is not a usual occurrence.
For later reference, to get theme features to work you need to refresh your page for changes to the theme be applied. Some times the page gets cached and it may seem like updates don't take effect.
We have contacted you via email to give you further assistance.
Thanks again.
I was having issues trying to figure out the app and I emailed support... within 5 minutes the team responded and IMMEDIATELY resolved my issues. They went above and beyond to fix my issues and because my internet was slow, they allowed me to send them my file and they were able to upload it faster for me! Super impressed! Thank you!!!
Thank you so much !! We genuinely appreciate your support and are thrilled to hear that we were able to provide you with the assistance you needed.
Nous utilisons cette application depuis l'ouverture de la boutique pour proposer de la formation en ligne à nos clients. L'application s'intègre parfaitement à la boutique et les accès sont extrêmement intuitifs pour nos clients dès l'achat du produit. L'application et sans doute toute jeune et au tout début nous avons rencontré quelques MAJ pouvant bloquer la formation quelques heures, mais l'équipe d'Inflowkit est extrêmement réactive et trouve toujours une solution à nos problèmes.
Merci.
Nous continuerons à améliorer nos services pour rendre votre expérience plus fluide et plus prévisible à l'avenir.
Vi använder Inflowkit för att skapa digitala utbildningar och kommer framöver även skapa en bokklubb. Appen gör det mesta vi letar efter och det som saknas är de öppna för att vidareutveckla. Kundtjänsten är väldigt bra - de svarar snabbt, hjälper gärna till och efterfrågar löpande tips på hur de kan bli bättre.
Great app. Responsive developers. Integration with my Shopify listings is seemless and the dashboard customers use is intuitive and easy to navigate (thus reducing customer service for me). App gets regular updates that continue to improve the service, highly recommend!
I am highly impressed with the level of support that is provided with this app. They are quick to respond to emails and will even schedule a Zoom session. this was huge because to getting our membership up and running quickly. I highly recommend this app.
