Instafeed ‑ Instagram Feed
Splňuje naše nejvyšší standardy pro výkonnost, design a integraci. Zjistit více: Otevře se v novém okně
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The Instafeed app is doing exactly what we expected, and it was super easy to set up and operate. We had a question about one functionality of the app and their help desk team jumped right in no time. They replied right away and did not give up until we solved it. I highly recommend.
Hi Enchant Brands, thank you for this 5-star review! It's fantastic to hear that Instafeed is meeting your expectations and that our team was able to assist you quickly and provide a solution. Your recommendation means a lot to us, and we are grateful for your support. If you ever need assistance, we are here to help. Wishing you all the best!
The app was working well, then we learned what 'off Facebook Activity' means, which is a setting you must enable if you want to use this app.
I tried the sign in with Meta option as a work around, but that wanted access to an incredible amount of data that I wasn't willing to part with to use the app: Your name and profile picture, manage your product catalogues, manage your business, access profile and posts from the Instagram account connected to your Page, manage comments for the Instagram account connected to your Page, access insights for the Instagram account connected to your Page, Create and edit product tags on Instagram media for the Instagram account connected to your Page, read content posted on the Page and show a list of the Pages you manage.
Shame really. As for the time we used it, it was really good.
Hi, thank you for taking the time to review our app and share your concerns.
Instafeed is an official Meta Business Partner, and we strictly adhere to Meta's security and data protection guidelines. We understand that the permission names displayed during the Meta connection process may seem broad or concerning. These permission labels are standardized by Meta and unfortunately cannot be customized to be more specific to our actual usage.
1. We only access the minimum information required to provide our service.
2. All data processing is compliant with Meta's policies and data privacy requirements.
3. We maintain strict security protocols to protect your information.
For detailed information about our data handling practices, please review our documentation:
• Privacy Policy: https://minttstudio.com/privacy-policy
• Data Processing Agreement: https://minttstudio.com/dpa
Security and data protection are fundamental priorities for us. If you have any specific concerns or questions, please don't hesitate to reach out to our support team.
I'm incredibly impressed with the Instagram Feed app and the outstanding customer service Nuno and the team provided! They quickly resolved an issue that the original app couldn't handle—and in record time. I'm thrilled with how beautifully the Instagram Feed integrates with my collections' landing pages, enhancing my store's overall look and feel. I highly recommend this app to anyone looking to showcase their Instagram feed seamlessly. Their customer service is top-notch!
Hi Laws of Nature Cosmetics, we truly appreciate your 5-star review! We are delighted to hear that you enjoyed the experience with our team and that we could assist you promptly. Providing a personalized support experience is one of our top priorities and we are happy to know we could deliver it for you. If you need any further assistance, we are always here to help. All the best!
I have been using this app for a year now and it drives alot of my clients to my instagram page. I had to reconnect my shopify store to my instagram because the API keys had changed which i was clueless. Support assisted me in no time :) Very easy to use and very helpful staff. Thank you so much!
Hello ASHISHA, thank you so much for your kind review! It’s fantastic to hear that you have been using our app for one year and that you are happy with it. We are always here to help, and we are glad our support team was able to assist you quickly. We truly appreciate your continued trust in our app and wish you all the best!
Pleased overall with this app. We've been using it on both our EU and US shops and we like the look and how easily it integrates with our theme. Customer support has been quick to help whenever we've had questions or issues.
Hello kiko+ & gg* USA, thank you for your fantastic review! We are glad to hear that you are using our app across two stores and that you like its design and seamless integration. Our support team is always here to assist you whenever you need us. Wishing you all the best!
The app is our go-to for all social media needs. We have used it on three different sites now with great success. Anytime you need help, their team is on it right away.
Hello CavanKerry Press, thank you for your fantastic review! We are delighted to hear that you are enjoying our app on three stores and that you are happy with the experience. We are always here if you need any assistance. All the best to you!
They were prompt in assisting me with my issue. My reels grid started showing in the Instafeed app that I wanted hidden and they resolved it right away.
Hello Posh Goth, thank you for your kind feedback! We are delighted to know our team could assist you promptly. We are always ready to help whenever you need us. We truly appreciate your support!
If you add the Instafeed to one page, it will show up on other pages as well. I tried to have it only on one page but was unable to do this. Tried the live chat with support, but the live chat support is just a way to collect emails and no one is actually live. If you try to rate the app one star anywhere else but here it just pulls up the so-called live chat, pretty shady.
Hi Pitcher Perfect Plants,
Instafeed is added manually to the theme by store owners, it can be added anywhere in your store both on all pages or only on a specific page. It seems that you added it to the footer or a page template and not a specific page. Our team will get in touch with you to help you via a review reply so we can help you.
Regarding support, you are referring to our ticket system support and not live chat as we don't offer chat support by default, only upon request. Offering ticket-first support, allows us to provide better and more efficient support since you'll be talking directly with our development team.
Regarding your concern about why we ask for an email, we take privacy as a top priority and for that reason, we don't collect emails from stores on app install. You'll never get unsolicited contacts or emails from us. That means that when you contact us, we ask you to provide an email so we can get back to you. This allows you to choose which contact you want to share with us.
Feel free to contact us, we are happy to help set up Instafeed in your store properly.
Best,
Instafeed team
I am extremely satisfied with the support provided by the Instafeed team. They went above and beyond to help me add an Instagram feed section to my Shopify store's homepage. The process was seamless, and their responsiveness and expertise made it a great experience. Thanks to their assistance, my store now looks even more engaging with the beautifully integrated Instagram feed. I highly recommend the Instafeed app and their excellent support team!
Hello My Store, thank you so much for leaving us this thoughtful review and for recommending us! We are beyond happy to hear that you enjoyed our app, its appearance on your store, and the experience with our support team. Feel free to reach out anytime you need assistance, we are always here for you. Wishing you the very best!
worst App , i dont know wht the problem is , the app does not load properly in shopfiy backend and you cant save or edit your feed , worst customer support dont understand why should a paying customer enter there email id and bang there head with a chat bot.
Reply to App Team,
As explained over email taking email of paying customers and providing them better and faster customer support cannot be marked as email collection any where in the world. I had share detailed screen shot with your team over email and shared my browser and system details as well and no i was not using any app and was never blocked etc by your app , your app has some navigation issue in feed settings page , instead of arguing with messenger it would be great if you could focus on improving the app UI and customer support.
As our customer service team explained in detail, we take privacy as a priority and don't collect your email on app install. For that reason, when you want to contact our support you need to provide an email so we can get back to you. We don't use chatbots, you'll always talk with real humans. What you might be referring to as a chatbot is just the automated chat introduction.
As per the issue you described, you never replied to our question. It seems that you were using tools to manipulate the app UI. Our systems automatically blocks suspicious activity.
If you can clarify the questions we sent you we are happy to help with the issues you are having on https://kamuklife.com/
