Instafeed ‑ Instagram Feed
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Pleased overall with this app. We've been using it on both our EU and US shops and we like the look and how easily it integrates with our theme. Customer support has been quick to help whenever we've had questions or issues.
Hello kiko+ & gg* USA, thank you for your fantastic review! We are glad to hear that you are using our app across two stores and that you like its design and seamless integration. Our support team is always here to assist you whenever you need us. Wishing you all the best!
The app is our go-to for all social media needs. We have used it on three different sites now with great success. Anytime you need help, their team is on it right away.
Hello CavanKerry Press, thank you for your fantastic review! We are delighted to hear that you are enjoying our app on three stores and that you are happy with the experience. We are always here if you need any assistance. All the best to you!
They were prompt in assisting me with my issue. My reels grid started showing in the Instafeed app that I wanted hidden and they resolved it right away.
Hello Posh Goth, thank you for your kind feedback! We are delighted to know our team could assist you promptly. We are always ready to help whenever you need us. We truly appreciate your support!
If you add the Instafeed to one page, it will show up on other pages as well. I tried to have it only on one page but was unable to do this. Tried the live chat with support, but the live chat support is just a way to collect emails and no one is actually live. If you try to rate the app one star anywhere else but here it just pulls up the so-called live chat, pretty shady.
Hi Pitcher Perfect Plants,
Instafeed is added manually to the theme by store owners, it can be added anywhere in your store both on all pages or only on a specific page. It seems that you added it to the footer or a page template and not a specific page. Our team will get in touch with you to help you via a review reply so we can help you.
Regarding support, you are referring to our ticket system support and not live chat as we don't offer chat support by default, only upon request. Offering ticket-first support, allows us to provide better and more efficient support since you'll be talking directly with our development team.
Regarding your concern about why we ask for an email, we take privacy as a top priority and for that reason, we don't collect emails from stores on app install. You'll never get unsolicited contacts or emails from us. That means that when you contact us, we ask you to provide an email so we can get back to you. This allows you to choose which contact you want to share with us.
Feel free to contact us, we are happy to help set up Instafeed in your store properly.
Best,
Instafeed team
I am extremely satisfied with the support provided by the Instafeed team. They went above and beyond to help me add an Instagram feed section to my Shopify store's homepage. The process was seamless, and their responsiveness and expertise made it a great experience. Thanks to their assistance, my store now looks even more engaging with the beautifully integrated Instagram feed. I highly recommend the Instafeed app and their excellent support team!
Hello My Store, thank you so much for leaving us this thoughtful review and for recommending us! We are beyond happy to hear that you enjoyed our app, its appearance on your store, and the experience with our support team. Feel free to reach out anytime you need assistance, we are always here for you. Wishing you the very best!
worst App , i dont know wht the problem is , the app does not load properly in shopfiy backend and you cant save or edit your feed , worst customer support dont understand why should a paying customer enter there email id and bang there head with a chat bot.
Reply to App Team,
As explained over email taking email of paying customers and providing them better and faster customer support cannot be marked as email collection any where in the world. I had share detailed screen shot with your team over email and shared my browser and system details as well and no i was not using any app and was never blocked etc by your app , your app has some navigation issue in feed settings page , instead of arguing with messenger it would be great if you could focus on improving the app UI and customer support.
As our customer service team explained in detail, we take privacy as a priority and don't collect your email on app install. For that reason, when you want to contact our support you need to provide an email so we can get back to you. We don't use chatbots, you'll always talk with real humans. What you might be referring to as a chatbot is just the automated chat introduction.
As per the issue you described, you never replied to our question. It seems that you were using tools to manipulate the app UI. Our systems automatically blocks suspicious activity.
If you can clarify the questions we sent you we are happy to help with the issues you are having on https://kamuklife.com/
We've been using Instafeed for years! For the first time today, I needed support for a little issue that was as a result of cache data on my laptop (not the app itself) and Marcus quickly figured out the issue. Thanks for being a valued partner!
Hi Giant Vintage Eyewear, thank you so much for your kind review! We’re delighted to hear that you’ve been using our app for years - your trust and continued support mean the world to us. If you ever encounter any issues in the future, please don’t hesitate to reach out, our team is always here and ready to assist you. Best wishes!
Our experience with iBuilder has been incredibly fluid, allowing for extensive customization and always available support. Additionally, I really appreciated the free page creation offered by the iBuilder support team.
Nuno F (their Technical Lead) has been such a delight to work with. After I gave them feedback on a functionality of the app, they took my feedback to heart, and continued to followed up with me proactively through the process. And made it happened and implemented the upgrade with their recent updates and incorporated the change. They really listen to their customers and will support and make it happen. Thank you for being awesome!
Wow, such a nice and kind review. Thank you so much for being such a great user and for your kind approach and patience while we were implementing your request. Wishing you all the best.
Although some of the features of the app are difficult to adjust/implement on your own unless you are a coder, the Instafeed customer service team was quick to aid in any issues I had. They took care of my problem without me having to do anything. It was super easy and seamless.
Hello piper & mint, thank you so much for this 5 star review! We are thrilled to hear that you enjoyed the experience with our support team. We understand that certain unique customizations may require coding, but our support is always ready to assist in tailoring these customizations to perfectly meet your needs. If you have any other requests in the future feel free to reach out to us. Best wishes!
