Instafeed ‑ Instagram Feed
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Support is very quick and top notch.
Never had any issues with the app but latest code changes seem to have interfered. They jumped on it right away and found the problem which was resolved in a blink.
I love how simple the app is to integrate and very stylish. It doesn't slow down the website as much as any other app, plus it has a free option!
Hello Dragons' Garden, thank you so much for this 5 star review! It's amazing to hear that you enjoyed our app overall and the experience with our support team. If you ever need support again feel free to get in touch, our team always ready to help. Wishing you all the best!
Very easy to use - very reasonably priced - VERY responsive service. Nuno F. took care of a question for me and solved a minor issue with professionalism and speed.
There are a lot of instafeed-type apps out there - pick this one! It's simple to set up and works flawlessly for a very good price.
Hello Stuttering Therapy Resources, thank you so much for this review! It's so amazing to hear that you found our app easy to use and that you enjoyed the experience with our support team. If you ever need support again feel free to get in touch, our team is here and ready to help you whenever you need. Wishing you all the best!
The team at Mintt and their developers were very quick to respond. I love it when a company is just about getting things done and done right. I made a request for help on custom code to match the header my theme's CSS, and it was done without hesitation. With quick and straightforward service from Mintt, I didn't even think twice about upgrading, and opted for the annual plan. Good customer service wins every single time. Thank you!
Hi, thank you so much for this review. This is one of the greatest reviews we ever had. It's incredibly rewarding when merchants appreciate and can relate to the service we offer. We've been building this app for 7 years now and there is a lot of effort behind the scenes. All the best with your business!
Solid basic functionality but customization is somewhat limited. However, I was able to quickly and easily have my customization issues resolved by the support staff. Good offerings for the free and lower tiers.
Hello Motobilt, thank you for leaving us this review. We are glad to hear that you found our basic functionalities solid! We would like to mention that our advanced plan (Plus), offers a range of features to enhance the experience with our app. Nevertheless, regardless of the plan, our support team is always available to help with any customisations you may need. Best wishes!
The app works simply and performs important tasks even in the basic version. The support is fast, competent and goal-oriented - thank you very much!
Hello Ani-Swiss GmbH, thank you very much for this 5 star review! It's amazing to hear that you enjoyed our app and that you had a good experience with our support team. If you ever need assistance again feel free to reach out, we're always here to help. Wishing you all the best!
Does not work on firefox ??
-> Still not work on my Mac OS 10.15.7 - Firefox 121.0.1 (64 bits).
But good to know it's working elsewhere
Thanks to your answer.
Hello Les Savons d'Olivier, our app is fully compatible with all browsers. We can see that the feed is working on your store on Firefox. Can you please have a look at the email our support team has sent to the store owner email asking for more details? Thank you
Support responses were incompetent and lacked appreciation of paying for their service. IG Reels just stopped posting for a couple days then one posted and stopped again. We were told that the issue was because we didn't have A PRO account which we did. So the first response was "give us money" without simply checking to see if we already did.
Then it was a music copyright accusation which was music provided by IG for business accounts. IG will remove or mute videos that misuse audio. We currently have paid advertising on IG with the same posts.
They have an unhelpful "it's your fault" response instead of helping to resolve so the app runs smoothly again. Instead of assisting, the support attempts to blame shift the customer, gaslight the issue and avoid addressing errors of the app. We enjoyed their app until we needed "support."
Hi TEEK! Thank you for sharing your feedback on Instafeed. We take pride in being an official Instagram app, adhering strictly to Instagram's rules and guidelines.
As our support team previously mentioned, some of your Reels are restricted by the Instagram API due to the use of copyrighted songs. While these songs are permissible within the Instagram platform itself (as Instagram secures the necessary rights), they cannot be displayed externally, such as in your store. This is a standard policy to respect and protect copyright laws. This is explained in our documentation.
However, we assure you that all other Reels, especially those without copyright issues, were indeed visible after you upgraded to our Pro plan. Our team suggested this upgrade as the most suitable solution for your needs.
We are committed to providing the best support possible and believe we have offered you the best assistance we could under these circumstances. We regret to hear that your experience felt unsatisfactory. Please know that we are here to support you and address any further concerns you might have.
Best regards,
Instafeed team
I recently received exceptional customer service from Mintt Instafeed for Shopify, and I want to express my gratitude! Inês from their support team was incredibly knowledgeable and prompt in helping me with an issue related to my Instagram feed integration on my Shopify store.
Thanks to her and the Mintt Instafeed team, my Instagram feed now runs seamlessly, enhancing my store's visual appeal and user engagement. If you need an Instagram feed solution for your Shopify store and value top-notch customer support, Mintt Instafeed is the perfect choice. Ines exemplifies their outstanding service. Five stars! Thank you, Mintt Instafeed, and thank you, Inês!
Hello Twain Time, Inc., thank you so much for leaving us this thoughtful review and for recommending us! We are beyond happy to hear that you enjoyed our app, its appearance on your store, and the experience with our support team. Your kind words will be shared with Inês :) Feel free to reach out anytime you need assistance, we're always here for you. Wishing you the very best!
I have an older Parallax theme that we are still running that works great for us, but it did not have the option of easily adding Instafeed. I contacted support and they were on it the same day getting it installed and running. Great customer service and we like the look and feel of the app with our Instagram.
Hello Pacific Garland, LLC, thank you so much for this 5 star review! It's amazing to hear that you enjoyed our app look and feel and the experience with our support team. Feel free to reach out to us anytime you need. Best wishes!
Recently switched over from another Instagram Shopping app due to high cost and I'm rather delighted with how clean the design is and how the reels can be automatically played on the website! (:
Requested for help to integrate the app into the website and it was answered within the same day by Inês! Kudos to her for helping me with making the window pop out as well.
Feedback-wise, it would be better if the app allows us to include more than one Instagram account and would be even more perfect if the product shows the price and variant available as well as the ability to add to cart within the pop up window as well. Last but not least, please don't increase the price, thank you! (:
Hi So Not Size Zero, thank you so much for your kind review! We are delighted to hear that you enjoyed our app and support. Your feedback is very welcome and appreciated, we will consider adding more product information in the pop-up window in the future :) Best wishes!
