Insureful Shipping Protection
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We installed this app to help mitigate the costs associated with damaged and lost parcels. Rajan was extremely responsive and helpful throughout the setup process, taking the time to configure the app to meet our specific requirements. The setup was smooth, and the support we received was excellent. We’re very happy with the experience so far and would highly recommend both the app and the level of customer service provided.
We added Insureful to Amaluna Vogue mainly to reduce headaches from lost and damaged parcels — and it's done exactly that. Customers happily add the protection at checkout, claims are simple, and we've turned a support problem into extra peace of mind for buyers (and a small revenue stream for us). What impressed me most was the support team: quick, patient, and they configured everything to fit our checkout perfectly. It just works quietly in the background. Exactly what a shipping protection app should be.
Easy set-up and helpful support. Seems like it will work well.
Thank you for your kind review! We’re glad the setup was easy and our support team could help. We’re here whenever you need us!
Great little app. Had some issues with getting things going properly and Rajan had me up and running in no time.
Thank you for your kind words! We’re glad Rajan helped you get up and running quickly. We’re always here if you need anything!
it barely works. customers add to cart and it doesn't actually add to cart. waste of money and time. customer live chat also does not work. it's a scam
We’re sorry to hear about your experience. We take concerns like this seriously and want to help resolve the add-to-cart issue as quickly as possible.
Our support team operates in a different time zone, so live chat may not have been available when you contacted us. However, we have already sent you multiple emails requesting the information needed to investigate the issue and are still awaiting your response.
Please reply to our latest email with your store details and any examples of the issue. Once received, our technical team will review it promptly and work with you toward a resolution.
We are a legitimate Shopify app provider and remain committed to supporting our merchants. We look forward to hearing from you.
Rajan helped get us set up and the app is working great. Highly recommend!
Thank you so much for the recommendation! We're glad to hear the app is working great for you and that Rajan was able to help with the setup. We truly appreciate your support and are always here if you need anything! 😊
Excellent app to help provide shipping protection for customers. The customer service is excellent. Rajan worked great and responded quickly. Thank you
Thank you so much for your wonderful review! We’re glad to hear that Insureful is helping you provide a smooth shipping protection experience for your customers.
We truly appreciate your kind words about our support as well. Rajan will be very happy to hear your feedback! 😊
Thank you for choosing Insureful and for being a valued part of our community
Amazing service. Quick reply and took action swiftly. Solved my issue that I spend hours trying to fix. So helpful!
Thank you so much for your kind feedback! We’re glad we could respond quickly and resolve the issue for you. Your appreciation means a lot to our team, and we’re always happy to help!
I was looking for an easy and convenient way to offer shipping insurance to customers and this app showed as best rated. It was very easy to setup, the team is very friendly and always eager to help.
we installed the app and scheduled a meeting to understand how to set up the system as we have a very large store with thousand of products and orders a month, the time for the meeting was 10:30 PM as the support team does not work on USA time.... WHATCH THIS...
even after getting an email reminding us of the meeting NOBODY SHOWED UP, so we had to overpay our team to attend a meeting where the support and customer service did not even care to show up, cancel or reschedule... this tell you EVERYTHING YOU NEED TO KNOW ABOUT THIS APP AND COMPANY...
We sincerely apologize for missing the scheduled meeting and for the inconvenience caused to your team. This was due to an internal coordination issue on our side, and we completely understand your frustration.
This is not the experience we want our customers to have. We truly value your time and would appreciate another opportunity to assist you properly with the setup for your store.
Again, we are very sorry for the inconvenience caused.
