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We have been very pleased with the way InsureShield Shipping Coverage has worked for our customers and integrated into our checkout process. By giving customers the option to insure their products, they can securely purchase goods on our website with peace of mind all the way to delivery.
Thank you for your kind review! We love to hear that your experience has been great. We always aim to deliver a 5 star experience to our customers and we are thrilled that we have met the mark.
Patrick has been super helpful getting us set up, we are excited to start using UPS capital for Shopify!
We are thrilled that you've had an excellent experience with the help of Patrick! Thank you for the kind feedback and review. We hope you will continue to have an excellent customer experience.
Great product and I love that I can give the customer the option to either use the shipping insurance or not. I have not filed a claim yet but am interested to see how the process goes. The only complaint that I have is who is eligible for the coverage I have received conflicting answers from UPS Capital team members, some answers in writing would be awesome to clarify the terms.
Thank you for the review. We are thrilled that you are happy with your insurance options. We hope that Patrick from our team was able to clarify and answer your questions. Thank you for the valuable feedback!
Before, UPS Insureshield had to get insurance for each package when generating the shipping label; now, it is done automatically and gives the Customer the option of adding the insurance to their cart. It has been about six months since I started using it, and after the initial setup, it has been 'setup and forget.' Works seamlessly in the background. Had one claim which took 3 weeks to resolve with minimal fuss.
Thank you for the kind review! We love to hear that InsureShield has been a seamless experience for you and that you had a good claims process. Happy shipping!
Easy sign up. No monthly fees. I needed more than $100 of insurance on my packages. It adds an option at check out, after choosing UPS, I typed in the amount the package is worth. It was so easy. Patrick even called me to help finish the sign up process.
We're glad you love InsureShield! Our goal is to keep you and your customers happy. We are thrilled Patrick was able to help you sign up. Here's to happy shipping!
We really love UPS Capital so far! Makes having coverage for every order super easy, and their customer service is on top of it! I never thought getting insurance payouts for order damages could be SO easy.
Thank you for the wonderful review. 5 stars is great. We really appreciate that you would take the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
