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This app is so helpful and we love the test feature when setting up new scenarios. Support is always incredibly kind and will walk you through the setup on new scenarios to make sure they are setup correctly. Overall, incredible program.
Thank you for taking the time to share your experience with Intuitive Shipping. We truly appreciate your trust in our software and team for the past 8 years!
We're proud to have continued supporting your shipping needs as they've evolved over the years. It's wonderful to hear that our testing features have been helpful and that our team has made setting up new Scenarios a little easier.
Thank you again for your continued support. We look forward to being here whenever you need us for many more years to come!
Warm regards,
Adriann Knight
Operations Manager
We do a lot of dropshipping from multiple suppliers, with thousands of SKUs, varying box sizes, and many bulk orders. This app is incredibly robust and handles even the most complex conditional shipping scenarios.
Because it's so powerful, there is a steep learning curve. However, once you understand the logic behind it, it becomes much easier to use.
What really stands out is the customer support. Their technical support team is excellent—they respond to tickets quickly and even offer 30-minute video sessions to help work through more complex scenarios.
I'm taking off 1/2 star because of the pricing tiers. As a seasonal business, the jump from the 500-order plan to the 2,000-order plan is too large. There really should be an intermediate tier between 500 and 2,000 shipments. During our busy season, we end up paying for far more capacity than we actually need.
Thank you for sharing such a thoughtful review. We're glad to hear Intuitive Shipping has been able to support the complexity of your shipping setup and that, with a bit of familiarity, the platform has become a valuable part of your workflow.
It's also great to know our support team has been there when you've needed assistance, whether it's working through a ticket or jumping on a video call to tackle more involved scenarios.
We also appreciate your feedback on our pricing tiers. Hearing how plans fit real-world businesses is valuable input and it will be shared with our team.
If there's ever anything else you'd like to discuss or explore, feel free to reach out.
Best regards,
Ron Anderson
Technical Strategist
Absolutely amazing team to work with! They helped me figure out all the issues I was running into to get the amount of different products we carry to "pack" correctly in the right boxes. Best part is being able to work with real people who can figure out any weird shipping issue we had.
Thank you so much for the kind words! With so many different products and packaging requirements, we know how important it is to get everything packed correctly so your customers see accurate shipping costs at checkout.
We’re especially happy to hear our team could help work through those unique shipping challenges with you. Having real people available to troubleshoot even the most complex shipping scenarios is something we’re incredibly proud of!
Thank you for trusting us with your shipping setup. Whenever you need a hand, our team is always here to help!
Warmest regards,
Adriann Knight
Operations Manager
Amazing and easy to use app that allows you to customize your shipping offer/methods beyond Shopify's out of the box solution. Great and supportive team as well.
Great customer support! The team was extremely helpful, patient with all my questions, and responded promptly throughout the entire process. A special thanks to Brandon, who was incredibly supportive and made the experience smooth and stress-free. Highly recommended!
We love hearing that our team was there when it mattered most!
Creating a smooth, stress-free experience is always our goal, so we're delighted to hear our support team delivered.
Thank you for your recommendation and we look forward to continuing to support your shipping success!
Warm regards,
Adriann Knight
Operations Manager
Brandon is awesome. Did great work on a very challenging custom build for us. Love the app, went to it from an old one that couldn't handle our complex needs.
Thank you for your review! It's rewarding when we can stand behind our promise of taking care of our merchants' complex shipping needs.
Your success is our priority, and we're thrilled to hear you received the top-notch, human support we're committed to providing!
Best Regards,
Adriann Knight
Operations Manager
Intuitive Shipping perfectly meets our needs for managing different free shipping rates for different customer segments. And on top of that, the service from the Intuitive Shipping developer is fast and excellent!
Thank you for taking the time to share your experience! We’re glad to hear Intuitive Shipping has been a great fit for managing your customer-specific shipping requirements.
It’s great to know that you’ve had a positive experience with our support team. We appreciate your kind words and your trust in Intuitive Shipping.
If there’s ever anything else we can help with, feel free to reach out!
Best regards,
Ron Anderson
Technical Strategist
Easy app to set up and customize shipping profiles. We ship very small packages to freight trucks as well as hazmat materials which can be tricky to regulate and calculate correct shipping costs but Intuitive does a great job.
Customer support is excellent and made setting the app up very quick.
Thank you for taking the time to share your feedback. We’re glad to hear that Intuitive Shipping has helped simplify a shipping setup that includes such a range of products and complex requirements.
We appreciate your kind words about our support team and your trust in Intuitive Shipping.
If you ever need assistance with anything else, please feel free to reach out.
Best regards,
Ron Anderson
Technical Strategist
Amazing product with fantastic & extremely help customer support.
Highly highly recommend.
Thank you so much for the amazing recommendation! We’re pleased to hear you’re enjoying Intuitive Shipping and that our team has been able to provide a great support experience.
We're greatful for your trust and look forward to supporting your continue success!
Warmest Regards,
Adriann Knight
Operations Manager
Great customer service. Michael got back to me right away about an issue we were having on our free shipping scenario and gave me instructions to fix it right away.
We really appreciate your kind words and positive feedback - thank you for taking time to share your experience with Intuitive Shipping. It's great to hear that Michael was able to help resolve the issue quickly and get your free shipping setup back on track!
Please don't hesitate to reach out if you need assistance with anything else. Michael and the rest of our support team are here to help!
Best regards,
Ron Anderson
Technical Strategist
