Anmeldelser (154)
Afgræns
-
Efter bedømmelse
We use this app daily, it makes predicting what inventory we need to order much easier and saves a lot of time. It's a swiss army knife of inventory functions. The support is excellent, Jansen and Kate have been fantastic.
Hi there,
Thank you for sharing your positive experience with using Inventory Planner! We're delighted to hear that it has become an essential part of your daily operations and has significantly streamlined your inventory management workflows.
Your comparison of our app to a Swiss Army knife is incredibly flattering. We strive to provide versatile and comprehensive tools to make your inventory planning as efficient as possible.
We're also thrilled to hear that our support team, especially Jansen and Kate, have been fantastic in assisting you. We'll be sure to pass along your kind words to them.
If you have any further feedback or suggestions, please feel free to reach out. We're always here to help and continually improve our services to better meet your needs.
Thank you once again for your glowing review and for choosing Inventory Planner!
Best regards,
Mike G.
When first getting to know the platfrom, it does seem like its a lot. But, once you know what you are looking at, all of that information starts coming together.
The only issue I have had so far was a variant/product issue where variats were loading as their own product rather than under the same product. I reached out to Customer Service and Jansen was the one who responded. We must have worked on this issue for 6+ months together, along with his engineering team. They did not give up until the issue was resolved. There was always constent communication between Jansen, the engineering team, and myself during the process.
If any other issues arrise I will be going to Jansen for assistance. I have been assisted by other customer service representatives before but since Jansen has more in-depth knowledge about our Inventory Planner, that I will contact Jansen for any further issues or questions.
Hi there,
Thank you for taking the time to share your experience with using Inventory Planner. We're glad to hear that once you became familiar with the system, the information began to come together for you.
We appreciate your patience and understanding regarding the variant/product issue you encountered. It’s wonderful to hear about the support you received from Jansen and our engineering team. We’re committed to providing persistent and effective solutions, and your feedback highlights the lengths we go to ensure our customers' satisfaction.
We’re delighted that you had consistent communication throughout the resolution process. Jansen's dedication to resolving your issue and his in-depth knowledge of Inventory Planner are truly commendable, and we’ll be sure to recognize his efforts.
Your loyalty to Jansen for future assistance speaks volumes about the quality of support he provides. While we hope you won't encounter further issues, please know that our entire customer support team is always here to support you with any needs you may have.
Thank you again for your detailed and thoughtful review. Your feedback is invaluable in helping us continue to improve our platform and services.
Best regards,
Mike G.
Initially, I cannot recommend it to customers who use ShipHero. Considering its price, the system and implementation have been difficult. A simple matter has been made really complicated. Training costs $5000, where basic things are explained, but for the most part, I have had to dig out the answers myself. Pricing is based on revenue and does not meet expectations.
Customer service has been quick on the part of Inventory Planner. It's unfortunate that training is done by a third party and they are unable to answer more challenging questions.
I recommend first exploring lighter options such as Fabrikator.
Hi there,
Thank you for taking the time to share your feedback. We sincerely apologize for the difficulties you encountered, especially regarding your implementation and training process.
We understand that a smooth and straightforward onboarding experience is crucial. Your concerns about the complexity of training are being taken very seriously. We're currently working to streamline our implementation process and improve our training resources to make them more comprehensive and user-friendly.
It's also concerning to hear that you found the partner training insufficient for addressing more advanced questions. We are auditing and enhancing our training partnerships to ensure that all our customers receive the highest level of support and expertise.
I genuinely appreciate your positive comments about our support team at Inventory Planner. They are committed to providing quick and effective assistance, and we will continue to strive for excellence in this area.
We respect your honesty when it comes to exploring lighter options. However, we believe that with the improvements we're making, we’ll continue to provide the robust solutions that our customers rely on.
Thank you again for your feedback. It’s invaluable to us as we continue to improve our offerings.
Best regards, Mike G.
It is with a heavy heart that I am giving Inventory Planner a 1-star review.
We have been using Inventory Planner for over 4 years now and in that time we enjoyed all of the great features it had to offer. There is a lot of data to play with, and we finally set it up just the way we wanted.
Unfortunately, when our team inquired about negotiating a yearly contract (as opposed to the monthly payments we had set up through Shopify), we were shocked to be hit with a proposal over twice the price of our current subscription. As a loyal customer, this was the last thing we expected.
Once we realised we had been caught in a trap, it was too late. We discovered other reviews from customers that had experienced the same thing. If only we had seen these sooner.
If you are a new customer, and you are agree to the new pricing model, there shouldn't be any issues. But if you are a current customer and looking to review your pricing, please take note of what happened to us and avoid it at all costs!
Hi there,
Thank you for sharing your feedback. I understand that you were informed about the implementation of the GMV pricing model for new and existing customers of Inventory Planner.
From your discussions with us, we made many efforts to secure the most cost-effective solution for you based on our GMV pricing model. When you expressed dissatisfaction with the presented discount, we sought your feedback regarding your expectations and how we could move forward. We highly valued your partnership, and we wanted to explore further options upon review.
We offered to consolidate a collective contract for all three of your Inventory Planner accounts on a 12-month term, while still allowing you to continue making monthly payments.
It is a common practice across multiple industries to review contracts at the time of renewal, ensuring fair charges for GMV increases or decreases. We apply this approach to all our customers.
We wish that we could have found a mutually beneficial resolution.
Best regards,
Mike G.
This app has become a critical part of our workflows for its excellent abilities to forecast inventory needs. And the support team is awesome, too. They can always track down an answer to my question, and there are a lot of features they can enable on the back-end for specific use cases.
Hi there,
Thank you very much for your feedback, we love hearing from our customers! :)
It's fantastic to hear how well Inventory Planner has fit into your tech and how impactful it is. It's great to hear how highly you rate our support team too, I'll be sharing this with for sure as I know they'll get a kick out of hearing how well they're helping.
Thank you again,
Tom (Inventory Planner by Sage)
Have been using Inventory Planner for a couple of years now and it's helped us to streamline our processes. Very powerful tool that we need on a daily basis.
Hi there,
Thank you for your review, we really appreciate it!
It's fantastic to hear how well Inventory Planner has helped streamline your processes over the last two years.
Thank you again,
Tom (Inventory Planner)
We've been using Inventory Planner for various years now, and have nothing but good to say about the platform itself. While this is certainly not the cheapest option around, it's made managing 10's of thousands of SKUs much more manageable and has led to us developing very advanced inventory strategies that has brought our brand to the next level.
There are endless metrics and numbers in here that you can get lost in, and each term is defined in their Glossary of Terms, which is a life-saver if you're learning and wanting to know how to best utilize the data that the tool generates. We can finally do collection-based reporting thanks to Inventory Planner as well, something that is not available in Shopify's native reporting. Forecasting, building POs, and really any other inventory-related task is all made very easy thanks to this platform.
The biggest downside is the price. They received outside investment and the investors are wanting a quick return. They tried to increase our price literally 6x overnight, to which we had to negotiate and got down to 3x our old price, which is still an absurd increase for the same service we'd already been paying for for 2+ years prior. If the tool wasn't so good, we would have dropped Inventory Planner due to that experience. That being said, they are now showing some positive signs and more flexibility in pricing, which is a welcomed change and I still would recommend this tool to all Shopify merchants.
Hi there,
Thank you very much for taking the time out to review us, we really appreciate it.
It's great to hear that Inventory Planner has made such a big improvement on managing your stock and accelerated your growth so well.
We appreciate your feedback on our pricing too, we're always keen to hear feedback from our customers and are keen to strike the best balance between what's fair to our customers whilst allowing us to grow so we can take Inventory Planner to the next level - and ones after that!
Thank you again,
Tom (Inventory Planner by Sage)
Inventory Planner has streamlined our ordering process. It is so clear to see what's selling through, what needs ordered and what's not selling. The filtering is endless so you can keep going deeper and deeper into searches and really refine what you are after.
I would highly recommend this to anyone who wants clearer visibility about their stock, sales and trends
Hi there,
Thank you so much for your review, it's great to hear about the impact that Inventory Planner has had on your business through the visibility and streamlining of processes.
Thank you for your endorsement, we really appreciate it!
Tom (Inventory Planner by Sage)
We've been using this app for about 2 years and we cannot imagine living without it anymore! :-) We have made some major changes recently and it took us a while to get everything set up. Anyway, the support is very helpful and patiently walked us through all the settings. Our special thanks goes to Chan personally! We can only recommend this app.
Hi there,
Thank you very much for taking the time out to review us, we really appreciate it!
It's great to hear how well Chan supported you during the changes you made to your setup. I know our team gets a kick out of helping customers optimize their workflows and seeing them thrive and I know Chan will be especially pleased to read this so I'll be sure to share it with him.
Thank you again,
Tom (Inventory Planner by Sage)
Lavender was a great help when I didn't understand why csvs were connected
We honestly couldn't agree more. Lavender is legendary! Thank you for your feedback and for being part of our community!
