Joy Subscription App
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The Joy subscription app has been an absolute game-changer for us! It gives us everything we need to share the products we create with love and care, and it’s made selling so much easier. The support team has also been incredible — Kaitlyn, Andrew, and Iris have all been so kind, responsive, and genuinely thoughtful about our needs. We truly love Joy!
Works well for our business and allows us to offer a flexible package to our customers. I have had a couple of tiny hiccups but the support team have been incredible and super prompt in dealing with them. No complaints from me at all and would recommend to all.
Nous n'avons jamais laissé de mauvais avis sur une application, mais là il le fallait. Sur les conseils du support Avada, nous avons installé leurs 3 apps il y a plusieurs mois et quel regret. Nous n'avons jamais vu autant de bugs et de problèmes réunis au sein d'une même enseigne. Si vous recherchez quelque chose de fiable, n'installez pas cette application, sauf si vous voulez passer des heures avec leur support à cause des bugs.
Bonjour,
Merci d’avoir pris le temps de partager votre avis. Nous sommes vraiment désolés d’apprendre les difficultés que vous avez rencontrées et nous comprenons à quel point cela a pu être frustrant. Bien que nous regrettions que nos applications n’aient pas répondu à vos attentes, nous vous remercions sincèrement de continuer à utiliser Joy Subscription.
Soyez assuré(e) que notre équipe travaille en continu à améliorer la stabilité et à réduire les bugs. Nous avons récemment effectué plusieurs mises à jour pour optimiser les performances, et nous nous engageons à ce que votre configuration d’abonnement fonctionne de manière fluide à l’avenir.
Si vous avez des problèmes spécifiques que vous souhaitez que nous traitions immédiatement, n’hésitez pas à nous le faire savoir via le chat intégré à l’application — nous sommes là pour vous aider.
Vos retours sont précieux pour nous, et nous espérons pouvoir vous offrir une bien meilleure expérience avec le temps.
— L’équipe support Avada
Une application géniale, simple à prendre en main et ultra-puissante ! On peut créer facilement des bundles et des abonnements totalement sur mesure. L’équipe support est exceptionnelle : Hana, la responsable client, est toujours à l’écoute et hyper réactive, et Andrew, le développeur, agit avec une rapidité impressionnante. Il réalise exactement ce dont on a besoin, à chaque fois. Le tout gratuitement ! C’est rare de trouver un tel niveau de service. Un grand bravo à toute l’équipe !
The backend of this app is extremely glitchy and has caused us so many issues. We've had 3 separate instances in the last 4 months of orders not going through, orders not following our rules/settings as they should, options being blocked from selection, double orders or missing orders.... each time we've had to message customer support and each issue was totally their fault and took 4-5 days to resolve each time. That means pissed off customers and damage to our reputation. I do NOT recommend this app for subscriptions.
Update 31/7:
Hi again,
Following your reports, our team actively investigated each case and has already implemented key fixes to address the root causes. We've also made system-level improvements to ensure better stability and prevent these issues from recurring. Since then, we’ve been closely monitoring the app’s performance to maintain a smoother experience for all merchants.
Our goal is to ensure that issues like this do not happen again. We’re committed to providing a reliable experience moving forward, and we’re grateful for your patience and honest feedback, which is helping us do better.
________
Hi Heaven & Earth Aromatherapy Store Owner,
We’re truly sorry to hear about your experience and the inconvenience these issues have caused you and your customers. We understand how frustrating this must be, and we sincerely apologize for the negative impact on your store.
Our team has already sent a follow-up email to address each of the concerns you raised and work towards a thorough resolution. We’re committed to investigating these cases carefully and implementing improvements to prevent similar issues in the future.
Thank you for sharing your feedback, it’s invaluable in helping us enhance our service. Please don’t hesitate to reach out directly if there’s anything further we can do to support you.
Best regards,
Joy Support Team
Esta aplicación es simplemente completa: tiene todo lo que necesitas, bien organizado y fácil de usar. Pero lo que realmente me ha sorprendido es la atención al cliente. Tuve una duda mientras la usaba y, en cuestión de minutos, me resolvieron el problema de forma clara y eficiente. ¡Fue una atención rápida, amable y directa al grano!
Para mí, eso marca la diferencia. No solo ofrece herramientas útiles, sino que además el equipo está pendiente de ayudar en todo momento. Sin duda, un 10/10 en soporte y en funcionalidad. ¡Totalmente recomendada!
I like the app, it's free, which is great, and was able to be migrated from my past subscription app. There is good live support, but I wish there was more ways to edit the design without needing to contact support. But once its done you don't need to contact them again!
I highly recommend Joy Subscription App for Shopify! The product subscription feature is simple to set up and integrates seamlessly with my store's checkout process. It offers great customization for different product needs, making it easy to manage subscriptions. The customer service is exceptional—responsive, helpful, and always ready to assist with any questions. This plugin has been a great way to boost recurring revenue and improve customer retention. If you're looking for a subscription solution, this plugin is definitely worth it!
So far I have very few complaints about this app, especially compared to the Shopify Subscriptions app. Currently there are a couple key features that I need for the service I use subscription apps for, mainly the ability for customers to choose their first billing date, and then the ability for customers to reschedule ALL future orders, and not just the next order for a subscription. The support team has told me they will be implementing those features sometime in the future, with a pretty quick response time to boot. Once these features are implemented, my 4 star will be changed to a 5 star.
I had another issue as well that was caused by a weird interaction with another app, I reported it and they pretty quickly fixed that issue as well.
The Joy Subscription App is exceptionally user-friendly, making it seamless to set up subscription functionality for our online store in no time. The interface is intuitive, and the features cover everything we need for managing subscriptions.
Hana provided prompt, professional, and detailed technical support, helping us customize the appearance to perfectly match our brand style. The whole experience exceeded our expectations. We are extremely satisfied and would highly recommend Joy to anyone looking for a reliable subscription solution!
