Joy Subscription App
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Terrible support. Total waste of time.
Dealt with "Hena from solar," who has absolutely no technical knowledge. Instead of fixing my actual problem, she just kept asking the same stupid questions over and over again. Completely useless and frustrating experience. Avoid.
Hi there,
Thank you for sharing your feedback.
First, I sincerely apologize for the frustrating experience previously, since the agent handling your case was still new, the correct solution was unfortunately delayed. We’ve already reviewed this internally and will continue improving our training process moving forward.
I also informed you that our dev team has implemented a workaround for your customization request, and I checked that it is now displaying correctly on your storefront.
I’m reaching out personally so I can support you directly moving forward. Thank you again, and I look forward to hearing from you.
Best regards,
Abby
Account Manager | Joy Subscription
I write this with a lot of conflict, but even though their customer support has been replying actively their "Technicians" are not. it takes them 48 hors to actually get their technical side to reply. the import was full of problems regarding addresses. I suggest to review very very carefully the files prior to import cause they make very amateur mistakes and can messed up your whole business.
some times cheap services are expensive
Hi Colombiancoffeeus's Store owner,
Thank you for sharing your experience, and we’re truly sorry for the issues you encountered during the data import process.
We understand how important customer data accuracy is, and this situation should not have caused such inconvenience. Our technical team has since reviewed your case carefully and the address data has been corrected to match the original source.
We also appreciate your feedback regarding the response time. We are actively improving how our support and technical teams coordinate to ensure faster and smoother handling in similar cases.
If there is anything else we can assist you with, our team is always here to help and ensure everything works properly for your store.
Sincerely,
Joy Subscription Team
Nous n'avons jamais laissé de mauvais avis sur une application, mais là il le fallait. Sur les conseils du support Avada, nous avons installé leurs 3 apps il y a plusieurs mois et quel regret. Nous n'avons jamais vu autant de bugs et de problèmes réunis au sein d'une même enseigne. Si vous recherchez quelque chose de fiable, n'installez pas cette application, sauf si vous voulez passer des heures avec leur support à cause des bugs.
Bonjour,
Merci d’avoir pris le temps de partager votre avis. Nous sommes vraiment désolés d’apprendre les difficultés que vous avez rencontrées et nous comprenons à quel point cela a pu être frustrant. Bien que nous regrettions que nos applications n’aient pas répondu à vos attentes, nous vous remercions sincèrement de continuer à utiliser Joy Subscription.
Soyez assuré(e) que notre équipe travaille en continu à améliorer la stabilité et à réduire les bugs. Nous avons récemment effectué plusieurs mises à jour pour optimiser les performances, et nous nous engageons à ce que votre configuration d’abonnement fonctionne de manière fluide à l’avenir.
Si vous avez des problèmes spécifiques que vous souhaitez que nous traitions immédiatement, n’hésitez pas à nous le faire savoir via le chat intégré à l’application — nous sommes là pour vous aider.
Vos retours sont précieux pour nous, et nous espérons pouvoir vous offrir une bien meilleure expérience avec le temps.
— L’équipe support Avada
The backend of this app is extremely glitchy and has caused us so many issues. We've had 3 separate instances in the last 4 months of orders not going through, orders not following our rules/settings as they should, options being blocked from selection, double orders or missing orders.... each time we've had to message customer support and each issue was totally their fault and took 4-5 days to resolve each time. That means pissed off customers and damage to our reputation. I do NOT recommend this app for subscriptions.
Update 31/7:
Hi again,
Following your reports, our team actively investigated each case and has already implemented key fixes to address the root causes. We've also made system-level improvements to ensure better stability and prevent these issues from recurring. Since then, we’ve been closely monitoring the app’s performance to maintain a smoother experience for all merchants.
Our goal is to ensure that issues like this do not happen again. We’re committed to providing a reliable experience moving forward, and we’re grateful for your patience and honest feedback, which is helping us do better.
________
Hi Heaven & Earth Aromatherapy Store Owner,
We’re truly sorry to hear about your experience and the inconvenience these issues have caused you and your customers. We understand how frustrating this must be, and we sincerely apologize for the negative impact on your store.
Our team has already sent a follow-up email to address each of the concerns you raised and work towards a thorough resolution. We’re committed to investigating these cases carefully and implementing improvements to prevent similar issues in the future.
Thank you for sharing your feedback, it’s invaluable in helping us enhance our service. Please don’t hesitate to reach out directly if there’s anything further we can do to support you.
Best regards,
Joy Support Team
UPDATE: Had nothing but issues and glitches with this service, ai support being close to useless, not happy. Have to manually adjust tags for Inactive Subscribers, just stops working with no explanation randomly. So basically paused or cancelled subscriptions arent getting taged as inactive, which is pretty much what the service should be doing. Have to manually manage now, useless.
This is way more advanced than I needed initially, however was really impressed and keen for the functionailty, for later with products and services. Was overwhelmed setting this up as very different to other systems i have used notably the free shopify subscribe. Yet kept persisting and ended up with personal support for my use case and was really amazing service and was so close to ditching this whole thing going live monday, yet kept pushing because the INSANE value and customization for future scaling and offers.
This is incredible value and am happy to be a part of it now, heres to future growth - planning to scale - offering more services and products
Thanks to the team at avada, world class and helpful straight away.
I used this for monthly services check it out here:
https://adamjamesrankin.com/products/whole-body-coherence-monthly-membership
the app stays blank after you download it, it's not usable.
Hi there,
We’re really sorry for the issue you experienced with the app showing a blank screen. Our development team has already investigated and fixed this problem.
We’ve also sent you an email follow-up to share more details. Please consider reinstalling the app so our support team can assist you directly and ensure everything works smoothly this time.
Thank you for bringing this to our attention, and we hope to have the chance to support you again.
Best regards,
Joy Support Team
